Wry central and very comfortable.

Rooms, beds and linens were wonderful. Location was good and easy to walk to Union square and to restaurants. The breakfast was good in the garden course, drinks were good in the Pied Piper Bar as well. Room service was great as well!

Waiting a long time to be served at reception.

Rooms were comfy and clean

Staff were a bit unorganised and couldn’t work out the booking arrangements we had made. Ended up ok and was a bit all over the place to start with. There were not enough staff at the front desk. We always had to wait for at least 15 minutes to be served. With a line and only 2 staff taking customers checking in or out.

Wow the service was beyond anything we’ve experienced in quite a while! These employees must be treated well… from arrival to departure all our needs were tended to and everything was beyond what we expected. We didn’t use the pool bc we were on a girls trip and it looked like kids were taking it over lol. But I will def come back w my kids for a treat in the city. We only live 45 min away lol.

Perfection

I loved how nice the attendance were, and that they were always waiting outside even at night it made me feel comfortable. The beds were nice. The comforter was heavy which was very comfortable.  perfect amount of space for two people. 

The parking situation was a little bit weird, but honestly nothing too crazy still very worth it.

Gute Lage, ruhiges Zimmer, nettes Personal

Es war im Zimmer keine Kaffeemaschine vorhanden

地理位置非常好，安全也不错，酒店出门就有公交

没有

Good breakfast. Nice atmosphere. Comfortable beds. Early check-in.

Very much disappointed with this 4 star hotel (should we say 3 max) 1. While checking in some woman from the party held in the lobby accused my wife of stealing her purse 2. The hotel does not explicitly state that breakfast is included for 2 adults only per room! All other adults will be charged an additional 44$ per breakfast per person 3. When we booked the room we ordered a crib, which was not in the room, and we had to call room service and wait. 4. The sofa bed sheets and blanket were not in the room - we had to call room service again and wait. 5. The washing toilet was terribly creaky, as it was really old. 6. I was advised to reserve a table for breakfast. I went to the concierge an evening before and she confirmed the reservation. Next morning we went for breakfast and neither my room nor last name were on the list. 6. All sorts of extra payments are super confusing - deposit 170$, authorization for breakfast 38$, then actual charge for a breakfast...and nobody explains what that is for. 7. Unfriendly arrogant staff. 8. An old cheap Keurig coffee machine in rooms. Seriously? 4 star hotel! And all that for 600$ per night? Never again!

Great location. Friendly and attentive staff. Historic building. The Pied Piper bar was wonderful as was the breakfast in the glittering Garden Court . The concierge was so helpful recommending restaurants. All the major sights were within walking distance.

O hotel tem excelente infraestrutura e está situado no centro da cidade.

Basicamente o hotel não tem pontos negativos.

I must say I didn't have huge expectations, thinking the hotel might be a little tired, while clearly very grand as can be seen from the photos. But the photos can often hide many faults. On the contrary, the hotel felt like it had been freshly decorated, with a very fresh feel to the hotel corridors, and our room and bathroom. They clearly spend money on upkeep, which can't be said for other 'luxury' Marriott group resorts we have stayed in this year. The bathroom products were the best of our California trip, so no wonder they have a sign up to discourage people stealing them. The food and drinks we had in the Pied Piper were equally excellent, and again some of the tastiest of the trip. It's definitely a clubby masculine after work vive in there, but our 10 year old really enjoyed eating in there. It felt equally luxurious and maintained. The main breakfast room is, as you will have seen from the pictures, very grand and historic. But again it maintained high standards and felt modern and fresh. The buffet was very good too. All in all I would not hesitate to stay here again, though sadly SF itself does not entice visitors these days, as is well documented. Perhaps that is why this hotel offered such good value.

I guess another restaurant in the evening other than the Pied Piper would be good...given the Wall St aesthetics, but there are plenty in SF of course. Then whilst it didn't score as bad as many places on our trip, they should have more knowledge (and labels) on what is and is not gluten and dairy free (for example the bread at breakfast we had varying responses on if it contained dairy, so lacked confidence), and moreover offer more DF/GF options...especially decent deserts for kids with a dairy allergy! Surprisingly California was far inferior to the UK on the allergy front.

Staff is amazing all around. Facilities are old, but everything works and nothing seems run down or overused. They take really good care of this property and all of the details.

The breakfast was expensive and tasted like cruise ship food. I am not into that, but the variety was good.

Pricey, but excellent breakfast and the breakfast room itself was breathtaking.

View of a brick wall from our room and the room itself was a bit small.

Clean. Luxury, pools, room service

Large homeless population and drug users nearby outside hotel.

The Breakfast was excellent! Service was very good . I was greeted with genuine warmth by your front desk staff. Their friendly demeanor and willingness to assist set a positive tone for my entire stay.

No coffee machine in room , I would like to have morning coffee as usually

The bed was dreamy comfortable and the garden courtyard was beautiful

The prices in the restaurant and bar

Low quality hair dryer. Full length mirror in bathroom didn't make sense as there was no other place to style my hair while bathroom was in use.

room, bright, clean, comfortable, would've preferred a better view of the city! Location was great, central to my visits! Breakfast acceptable, just had coffee and danish! There were only two employees that stuck out as exceptional Jose at the concierge desk and the second bellmen (think he said he's from Thailand)that brought bags up to our rooms! Literally everyone else including at the check in desk needs training in "customer service"!

lack of smily faces, friendliness, attentiveness form service representatives throughout the hotel!

Beautiful comfortable lobby/atrium Good size comfortable rooms

walls and carpets a little run down in corridors and rooms. Our room had a musty/mold smell

Location, historical building, beautiful restaurant

- The bathroom was not suitable for a 5 star hotel: it was too small, and a shower curtain feels out of place in such a hotel. - There was no coffee/tea machine - It’s 2023, you shouldn’t have to pay for WiFi - Breakfast was expensive - No concierge service at 9 pm

The toilet

Great staff

architecture and cleanliness

check in problem. room was not ready upon check in and room that was booked was not available and a different smaller room was provided . check in took forever , staff was not very helpful and did not give info about the stay such as amenities and breakfast buffet provided which i had to confirm and ask.