Devita at the front desk was great! The location is excellent, having the diner attached is a great bonus. It’s right across from the village for other shopping and dining. Indoor pool was nice and the hotel was clean.

It’s a bit dated and worn. It could definitely use some maintenance but it was clean.

Location to everything we came to see and do.

The building is run down and unkept so was creepy to go out at night and shocking to see when pulling up.

the staff were very helpful and kind.

everything just seemed rundown. we've been staying here for about 10 years for the thanksgiving holiday since we have family in the area.

It’s like home away from home.

Corridors can use some painting

Location

Our first room had an awful smell, requested a change immediately. Which was granted. I also requested first floor, no elevator. Also granted. Customer service was accommodating. Our room/ Patio faced an unkempt patch of property that backs up to the diner’s parking lot and large dumpsters. The patio” felt more like a back alley especially with empty beer cans and bottles strewn about. “Door B” from the parking lot doesn’t lock,leaving the hotel open to the public. Everything about this hotel is tired, old and in need a remodel. The valence on the window was stained and covered in tape, looks like someone hung balloons or party signs days prior. So much for housekeeping and attention to detail. You’d think a Wyndham property in an upscale vacation destination such as Mystic would be better than this. Luckily this was a quick one night stay and we spent the majority of our time outside of the hotel. That being said, the money we saved at this hotel allowed us to indulge on many of the fantastic restaurants in the area.

Front desk staff very helpful and friendly. Beds were very comfortable. Water pressure good. Very close to Mystic Village, but not an easy walk; it's still easier to drive over and park nearby, especially if rain is threatening.

Pool much smaller than what pictures made it seem. Water VERY chlorinated. Room smelled moldy/musty. Entry B door wasn't locked and the connected foyer was shabby -- not a good look for when you enter the facility.

Location & cost.

Outside noise.

Clean and central location. Great diner next door.

AC kept going on and off even though it wasn’t on “auto”. Carpets in hallway and room smelled a bit.