cabin next to the lake, comfortable bed, clean room, excellent shower, full kitchen:)

none

Employees were nice and check-in & check-out were easy. Brandon was super helpful as a concierge.

A lot of the activities and food places are still closed for no reason. Bathroom had hair stuck to the walls and tub from the previous guests. Despite there being vacant cabins with better scenery and locations, we were given a basic cabin with difficult parking next to lots of traffic.

there are so many activities to do.

the cabins were so cute! the lodge had a pool and an arcade which was so fun!

I think the staff should show you where your cabin is if you prefer/when it’s dark and rainy out since you have to drive from the lodge to the cabin. we had to ask for directions twice.

Beautiful location, nice cabins, easy to get too. Clean and comfortable - a nice get away.

I booked this property about 3 months ahead of time. I put on the booking and also called the property and told them I needed a handicap access unit. They said they would note it. The day we were due to check in , they called to advise there was no handicap access unit. The best they could do was 5 steps into the cabin. They did not even bother to look at our request until the day of check in. My husband has Parkinson’s and is a Korean War Navy vet. He deserves more consideration than this. Of all the cabins there, only 1 is apparently a handicap unit. Several have flat entrances - we were not even afforded 1 of these. The cabins were apparently recently remodeled. No grab bars in bathrooms, no handicap showers, no additional access ramps apparently were installed. This is a culture issue from top management down. Why should a safe experience at Bluegreen Vacations be denied handicap individuals? The front desk was more than happy to offer us $175 plus a free week to sit through their promotional talk - why would I even be interested if we can’t easily get into a cabin? The CEO and top management might want to take a look at what the company truly values. Perhaps one day they themselves or one of their loved ones wants to stay at Shenandoah Crossing - but simply can’t even safely get into a cabin. I would like to hear directly and personally from someone in top management re our comments and concerns. Carole Wallace

Lodge located on very attractive campus in rural setting with horses in the adjacent pasture Spacious and well/equipped exercise room Pool/spa/fire pit/game room areas very welcoming Our bed was excellent, ie. firm, thick mattress

Queen room less spacious than similarly priced national hotels we have patronized Bathroom basin and tub/shower ordinary compared with property common areas

Location; amenities and price!

Our time there was very short lived but the staff was very friendly

There was blood on the bed sheets. The room smelled like mildew. We were thoroughly disgusted and decided not to stay

The area is so beautiful. The ground are accommodating for adults and children. Indoor and outdoor activities.

Everything. The lake, trails, pools, general store, the staff, the view of the mountains, etc.

The area is beautiful, the staff are all extremely friendly and knowledgeable and even helped us find places to visit during our stay.

Bloodstains on my pillow case and sheet, other stains on sheet, dirty laundry from previous guest left under bed in room.