Didn't know they had breakfast and would've liked to have that they should've told us. The parking was very hard the passes didn't work

The parking passes didn't work for us

The location and the staff. It’s always easy with the staff

The microwave was clean lol and they had no plates.

room and view were nice, location was good

we picked this hotel for the pool and it was closed, we were not told this until we discovered ourselves. No coffee cups in the room, very few towels.

beds were comfortable & it was close to where we needed to be for our daughters dance competition

we arrived 10 mins before check in & were made to wait since it wasn’t check in ( I mean really ? mins before 3 pm ) . Their pool wasn’t open at all & no one at check in told us , the bar tender at the restaurant bar was rude and their elevators to the parking garage smelled like marijuana .

comfortable and cosy with helpful staff

There were quite a few noisy guests coming and going after midnight that woke us up.

none

shower didn’t work

I stay here two to three times a year. The last two times I asked for wake up call to catch my plane out. Both times no call. This last time I even made the request at the front desk. I was assured the wake up call was correct. Front staff needs a lesson in customer care as been the case every time I stay here.

Room was clean Had parking ramp That connected to the hotel The restaurant they had connected had great room service

No microwave Also room was very dark near door Front desk people wasn't that friendly Even housekeeping was not friendly very rude Also safe was broke in room No ice machine

Food was adequate. Decent quality.

The service. For Friday night dinner, never got asked how everything was. No coffee or water refills. On Saturday, unable to get coffee after 5 p.m. when Starbucks was closed. We were told to go to the vendors in the ballroom area but they were closed.

modern, clean, upscale

front desk staff during checkin was not very nice. made us feel not welcome. initially told us he couldn’t give us the king bed we booked, before another staff member stepped in and confirmed we would get the room. the whole checkin experience left a sour taste to what otherwise would have been a 10/10 stay.

Near the attractions, parking available within hotel nearby, starbucks and restaurant on site. Water, tea and coffee are provided.

1. Cleanliness/Old outdated furnitures and bathroom. Bathroom tiles especially the tub has visible molds on the sides. Windows are dirty and sidings has visible molds as well. Health hazard!!! Bathroom has no ventilation you can suffocate by showering inside definitely our stay is a health safety concern. 2. No towels!! 1 towel for 3 guests?? I have to request on our check in. 3rd. Overcharge w/o informing the occupants! We booked it a month or even longer, requested for early check in, we checked in w/o front desk telling us we were charge additional $50!! plus so many extra hidden charges. Totaling almost $400 for 2 nights! I booked early to save it was just almost $300. We paid at check out $400!! and they're lying by telling us we were informed. Wouldn't even asked if we were. Nobody even checks if we needed anything the fact that we stayed their more than 1 night, simple as if we need new towels or what. The Lobby is nice but room definitely is poor.

The whole atmosphere was great!! Clean and Nice.

location

hot tub wasn’t working.

N/A

Hotel needs much better signage & especially identifying access for check-in when self driving. We missed the turn into the hotel’s check-in (that also was entrance to parking garage) even though our GPS said we had arrived at our destination. Thinking it was a simple mistake of missing the hotel entrance, we took first left turn to go around the block to retrace our steps winding up going out of our way many blocks. Had to call hotel to get specific directions into the parking garage and hotel check-in, informing us to take first left after Hilton Garden. Saw the sign for Hilton Garden, when traveling West on East Main when dark, but not the Hyatt Regency, since it’s flat on the building. Never saw any signage for Hyatt Regency check-in. Also, very confusing traffic patterns in parking garage, especially when exiting from upper levels.