Loved it all

Location a bit grim and despite asking 3 times prior to stay if I could have a late check out I was only given an extra hour which only helped me out a little!

Accoglienza, gentilezza dello staff

Nonostante sia un cinque stelle i bagni sono ancora troppo vecchi.

The staff was great, great location

N/A

Every thing

N/A

I loved this hotel and the staff were great !

There was not a pool.

Breakfast variety was awesome. Room service late at night was amazing. There was no problem checking out the night before to avoid the rush.

There was still no she crab soup on the menu. Alot of reward card options were no longer available.

The room was very clean

It all starts with. We had no TV the whole time. Rich, Carlton would not do anything to accommodate us having no TV. There was an outage. That’s a big amenity that you don’t get to use. Also, my vehicle was backed into in the valet line. It’s chaos. They need more direction when it comes to the valet lines. Cars are pulling everywhere. The way they are doing it does not make sense which is why my vehicle got damaged. I also got a staff member on recording saying they would give me $100 off my bill due to my inconveniences. The next morning they did not honor that even though I had the recording and they listen to it they said there was nothing they could do about it. Horrible customer service.

very poor area of town- didn’t feel comfortable walking anywhere due to homeless population. Hotel needs update- felt old and not new and fresh. Rooms smelled musty and wasn’t anything special or that I would consider level of luxury I would hope for Ritz Carlton