Clean and tidy

Terrasse outside

We asked around 6pm to receptionnist to order a taxi for 5 am the next day and reconfirmed with evening receptionist. Notes were left by receptionists as it is the night receptionist who orders taxi. At 5 am Saturday morning, no taxi and we had to phone after night receptionist gave us a phone number. Taxi arrived 30 minutes later. We should have been told the method to order cab--ghost cab by the way. Very troublesome for us who had to catch a plane early morning.

We loved the location and the valet service. The hotel was very modern and updated.

Nothing

everything

Room was not ready at 4 pm, had left bags behind counter , one was misplaced and later found. No coffee or continental breakfast.

The location is great! The place is very clean and smells wonderful the moment you walk in! The staff was wonderful and greeted us each time with a smiling face!

The valet parking is unorganized.

The valet attendant, Ricky was exception. He was welcoming, friendly and so accommodating.

location

bathroom

Very professional

cleanliness, location, friendly staff, valet parking

bar needs to be open till midnight on fri & sat or at least when its big events like st.patricks’s weekend

The hotel was clean the staff was great. Room was clean.

I reserved a room with a king size bed and sofa bed. I called that morning to MA sure room was paid for and available. When I get to the hotel I'm 1st given a room with just a king size bed. I have to go back downstairs and tell the person at the desk that I reserved a king with sofa bed. She checks and has me wait for a little while then tells me that the room isn't available. I wanted that particular room because I wanted space. We were in town for a 3 day volleyball tournament and I wanted myself and the kids to be comfortable. I had to settle for 2 double beds. It was late and the kids were tired and because so much was going on in town there were no other options for us to get another room. I was told that I should have received a phone call letting me know that the room wasn't available. I didn’t receive a call from anyone. I reserved exactly what I needed and called to make sure to get there and not have what I reserved was annoying and unprofessional because no one called me.

they cancelled my reservation after I arrived from an 8 hour drive!

the staff was rude and unwilling to help me! they left me with no place to stay at 9 pm with 3 kids!!

Friendly staff and quick valet service

We stayed for 5 nights and our room never once got cleaned. We asked the staff several times and no one would come. Every day we had to call for extra towels.

We love the location and it is reasonably quiet. Close to good restaurants and parking

Coffee pot in room did not work. Hotel is large and pretty busy staff was great but I think overworked

Hours spotty service slow but people were nice

trash cans at pool and on patio room service spotty restaurant/bar hours too brief

Staff was excellent, especially Celina at the Bar/Restaurant. She was extremely friendly and made our time spent in that lounge area very enjoyable.

There were too few (none) restaurants in the immediate vicinity. The evening food choices at the bar/restaurant were minimal.

Really nice helpful and friendly staff.

The bathrooms on the Lobby level (all stolls in the Ladies Room) weren't working! They were discovered one day and had to be reported the second day. We arrived at 4:30 pm and 2 out of 3 rooms weren't ready which created a problem that resulted in 4 women having to get dressed in one room to rush out for dinner reservations.

The hotel was very clean, staff was friendly and accommodating and the location was excellent.

Location was central, walking distance to the river and all shops/restaurants. It was modern, clean and well kept!

It was a bit overpriced but considering the date and location, it was OK.