Room was large High ceiling Mattress, towels and sheets were very comfortable/better than average. Nice lobby and eat in area for breakfast Good selection of breakfast items. Friendly kitchen staff. Housekeeping staff very pleasant.

Upon arrival at 9pm 5.11.2023 desk clerk said reservation was not on her system. Insisted I call booking.com. Said Booking.com ALWAYS messes up the reservations. Told me to call booking.com three times as I was looking for a phone number. Then clerk said OH I FOUND IT. THE RESERVATION IS INDER YOUR FIRST NAME. No apology given. No welcoming feeling. Also PM clerk told me when breakfast was served but did not ask if I needed a shuttle. In the morning, AM desk clerk responded to my request for the shuttle - DID YOU RESERVE THE SHUTTLE? NO ONE told me I had to...Again not a nasty exchange just not a friendly helpful desk clerk either time. Room 113 has torn carpeting and torn up molding. Room as cool and instructions for turning on heat were lacking.

Location and access to shuttle, comfortable rooms, the breakfast, and the coffee choices. I’m never a fan of the eggs and sausage in hotels, but the cereal, yogurt, and little waffles made up for it. I also loved all the coffee choices!

it was in a great location and the rooms were great.

n/a

Nothing. The lady at the front desk refused to accept a reservation I made on booking.com.

The front desk lady requested I call booking.com and have them handle it. So I did. The lady at booking.com called the front desk and I witnessed the hotel clerk literally refuse to accept a confirmation number from booking.com. We were forced to cancel our reservation and go elsewhere. To top it off, we couldn't use booking.com anymore BECAUSE of the cancelation and refund. The whole situation was unnecessarily difficult.

Loved the Nespresso machine. Perfect cafe mocha. Check in was easy, minus Booking switching my first and last name for some reason. Autumn was great and friendly as well!

Hotel was full, which I understand, but I had to park outside of the designated parking lot of the hotel when we came back from our event.

This hotel was close to the Airport

The hotel was dated and cold have been cleaner.

I liked the complementary breakfast. The bed was very comfortable.

The pool was cold and not clean. The fallen debris from trees as well as dead bugs in the pool. Housekeeping did a good job except one morning when they did not make our bed. It was evident the rest of the room had been cleaned expect the bed. I was frustrated to find out upon my arrival that you in fact did not have a shuttle to downtown, which is stated in your reviews from booking.com from a few months ago. I even called to confirm with a female representative before booking the hotel who confirmed the shuttle to downtown ran from your hotel. You having a shuttle is the main reason I booked this hotel. You need to take that off your website and make it clear online that you only service to the airport.

Very clean, beds comfortable and breakfast was wonderful and lots of options

Nothing around the area in walking distance