The cleaning staff was excellent and extremely helpful. We got the floors muddy after fishing and the cleaning staff cleaned it up for us and were very polite about the situation we felt terrible but she was so nice.

The fact that they double charged my stay. They took double the money out of my account. They charged me twice and when I pointed it out they said it was the policy to charge your card the full amount incase you didn’t show up for the reservation. But when i arrived they charged my card again. Then they refunded the money for for the first charge and tried to say that the money wasnt taken out my account. But i showed them that it had came out my account. So they basically tried to take double my money until i caught it on my bank account then they lied and said that it was corporate policy to double charge your card twice and then refund the money if you showed up for your reservation. WHICH IS TOTALLY BS I TRAVEL FOR WORK AND IVE NEVER HAD A HOTEL DO THAT BEFORE.

I think your location near the train station is a great marketing opportunity for you. To me, the train ride up and back in one day is tiring for many people. You could offer some type of deluxe package that includes a night stay, tickets, special dinner, etc. Just a thought ...

I am a Diamond member, so I receive daily credit. However, I was leaving early on the train and didn't have time to eat a full breakfast. Additionally, I have severe allergies because of a tick-borne illness called, for short, Alpha Gal (life-threatening meat allergy), and have to carry Epi-pens. Normally, I would have my own food and creamer with me, but I rode the train from Silverton in the afternoon, stayed with you, and rode the train back the next morning. Therefore, I had no car and walked from the station. I wanted some fruit to go and nondairy creamer for my coffee. You were able to supply some nondairy milk in a little silver pot (not creamer) but no fruit. The wait staff was very kind in trying to help, but I can't risk eating anything that I can't read the label so I didn't use it. Wyndhams are nice and so is yours but I usually stay at Hamptons and Home2Suites because they have fruit and individual containers of nondairy milk and sometimes creamer. I would love it if Hilton would start carrying plant butter for toast and nondairy creamer, such as the Silk Sweet Cream. I realize that Hilton can not accommodate health issues for everyone, but that's just my personal input. For the question about parking, you might think about adding a NA option. This time I didn't need parking so I couldn't technically answer the question correctly. Thank you for a great stay!

They didn’t work with use for a senior person friendly room on the lower level . When booking it doesn’t say if on 1 or 2 floor and never answered emails

Room was clean and staff was friendly and great service. breakfast was good

rooms were way too small

Location

Parking was a little tight.

Spontaneous trip to get to mtns, so same-day booking. Took long route over two passes, (one not paved). Delightful escape!

It is super functional and set up just right.

Heating lamp in bathroom did not work.

Will post here when positive feature is found.

Malfunctioning computer/remote staff check in. Substandard level of cleanliness. Heating unit located beneath curtains/heat causes curtains to billow/heat is projected behind the curtain. Not too efficient or comfortable. Window behind billowing curtain faces parking lot at ground level. Not too safe/secure/private.