Bed very comfortable, excellent shower and amenities, nice lounge with coffee all day and wine and cheese in evening.

Some issues with not getting breakfast we ordered, broken room coffee pot ( which they replaced) and issues with internet. Staff very helpful with all problems.

close enough to walk to Times Square but far enough to not be distracted by the noise.

paid for a king but we were given a queen. breakfast was too simple. not much of a choice, just pastries & apples. would have liked actual breakfast food such as oatmeal, eggs, etc.

The staff were very friendly and helpful.

The restaurant was closed, the breakfast was very limited (and served in the room), one room was particularly chilly as the heating system did not seem to work and the housekeeping missed another room so it wasn't cleaned. It is feeling a little disorganised, unloved and tired.

location, staff, comfortable bed

rooms are a little run down

Comfy bed and good toiletries. Great 2nd floor lounge. Good security. Lovely staff and squeaky clean

Limited breakfast in lounge but good in rooms

great location, second floor lounge, floor to ceiling windows in room, helpful and friendly staff, free breakfast including lattes

no kitchen supplies(silverware, bowls, plates) in kitchenette serving staff did no speak English well but were friendly

I needed a quick and close place to stay for a couple of nights since my Manhattan apartment was having a pest issue. I chose this hotel and I loved it! I honestly could have lived there lol. I have traveled to all kinds of five star hotels and was pleasantly surprised at the cute environment this place had. It is very secure and in a good area of the city, you even need to scan your key to get to your floor which is nice. The included breakfast was so cute! You can fill out a card and place it outside your door and they deliver it in the morning. I thought this was extra, so my first night I didn’t get one. When I realized it was included, I was so excited to get it in the morning. You can select what time you want it dropped off. I picked 6:30-7 and she came right on time. I got a caprese sandwich and a tea and it was great! Everybody was friendly to my dog. The staff were beyond lovely. The front desk lady even called me to make sure I got up to my room okay. They were over the top kind. I wanted to stay longer. It was the nicest hotel staff I have ever interacted with and I’ve stayed in all kinds of hotels— five star everyhwere. I needed a quick hotel because my apt was having a pest problem. I’m so glad I chose them. I’ll deff refer people who come visit me to it.

This isn’t a glam five star hotel, it’s just a normal one. There was nothing I didn’t really like! I wish there was a freezer.

Excellent breakfast. Super clean room. Staff was really nice and polite, they let us check in 2 hours earlier.

the location is quite central to travel to the places we want to visit. the staff at the first day when we checked in were friendly. the lady at the level 2 lounge is friendly and helpful.

late check-in. we were early at the facility at 1pm, we went out to eat came back at 2.45pm still waiting for room. the room was ready at 3.15pm. we didnt have toothpaste or toothbrush in the room. waited a while for a grumpy looking staff to bring them. much to our disappointment, we were allocated to low floor at 3rd level and a handicapped room. was it because we were asians? (this assumption is made after reading reviews about the hotel management). the staff are not too friendly too. only the lady at level 2 lounge is friendly and helpful. no housekeeping until the night before we check out.