Rooms were exterior / outside of the hotel reception, lounge, restaurant and bar, in motel style. Receptionist had a very unpleasant, rude energy, he needs to learn some manners and respect.

Pool area was once very hip but now is looking really tired. Hot tub was not 100% clean or hot.

I didn’t love the location and the hotel restaurant was way overpriced

Super cool lobby with great casual atmosphere.

Lovely hotel overall - great room and facilities. The staff were friendly and helpful with recommendations for our stay

The interior was lovely (although undergoing renovation so didn’t see the full effect) Also loved the pool area and outside car service. Very relaxing after a busy day! Ps we left our travel plugs and chargers. Went back a few days later - nothing too much trouble. Reception managed to locate and return them to us! 😊

Nothing!

The swimming pool are was fantastic, including the ability to have drinks, served by a very kind and humorous waiter ! The room was nice, comfortable, and clean. Breakfast was very good too.

Hotel was under renovation, the whole restaurant was closed. we knew it, but it was annoying. Breakfast service was extremely slow.

Friendly staff, nice pool area

Rooms were small for the price, really firm beds.

Rooms and pool

Construction.

The pool was the only really good thing about this hotel

It was more like a motel than a hotel. It was way overpriced. It was worth about half of what was charged.

the location is very good

The rooms don’t have a refrigerator and landscaping and exterior are very bland.

i didnt know there was a breakfast...

later construction noise...had a guy banging metal outside my door at 8 am...was very disappointed

On booking.con. They offered a $14 credit per person for breakfast. When I checked in to the hotel.. the clerk was not able to see my breakfast purchase . I had to show him my email. Bit at the end .. I received my credit . 😁

Na

really clean and not loud. next to a lot of restaurants and the beach.

the bed was cozy. location was mostly convenient.

The front desk guy was very snooty. Also they made no apologies for the very inconvenient construction. Way overpriced.

enjoyed how clean and modern the rooms are. me and my partner got a good nights sleep the room was very comfortable and we felt safe at this hotel as two women traveling together. I would definitely book here again.

the only thing I didn’t like is that even though there was a lot of parking for some reason the parking was almost filled up when me and my partner returned late from a concert but everything else went great.

Style, location, friendly staff, parking

Hotel remodel in progress but did not significantly impact stay, price at check-in higher than when I booked

nothing

it was horrible, dirty and staff was rude. blood was on my sheets, rude staff.

I am sorry but our stay was not a good one. If I had known you’d be under construction, to the point of having to walk outside every time I were to go from the lobby, or from the restaurant, to my room, under the cold and rain with my 5 year old son, I would have chosen not to stay at this hotel. Furthermore, the restaurant is extremely understaff and the experiences there were frustrating. I understand construction is a challenging and transitioning time, but it’s unfair that your guests are having to pay for it, with a negative experience. Not to mention the absence of room cleaning. I leave my home for a vacation hoping I will have a short time of not having to make the bed, organize and clean. This is the first time I stay in a hotel where there is no room cleaning. If I knew my experience would be inferior to staying home, I would have not come.

Room was nice, comfortable. Hot tub and pool was great. Breakfast was really good.

Did not know when booking the restaurant and bar were being renovated. There was a restaurant and bar temporarily set up in one of the larger conference rooms. I did not know this when booking. The pics of the bar and restaurant were one of the reasoned we selected the hotel so we could stay put and not have to head out that evening, which we ended up doing. Not our plan.

hip and modern

I was busting my daughter at UC Santa Cruz and I was solo at the hotel . I felt safe and that’s important to me .

Your staff was amazing. The customer service they provided was absolutely outstanding . I would highly recommend staying here if you have a dog but my return visit will be because of the employees. They're the best regardless of my challenges they tried thier best to help.

The room was not clean. They don't mop the floors, there was someone else's hair everywhere, we're in 2023 no room shouldn't have a working mini refrigerator. Your guest shouldn't have to go up or down a flight to get ice or water. It should be on every level. We shouldn't have to truck our luggage through a parking lot without a cart available.