We came here in September and again in November because of how enjoyable our stay was. Joseph from the morning continental team even remembered us and our “origin” story of how we were from out west and I brought my boyfriend to meet family. Great staff, thank you Joseph for your service in our military as well. We didn’t forget about you. The location of the hotel is perfect for introducing someone to downtown and local neighborhoods via CTA. If you’re flying in from Midway, the short walk from the train is nothing when you’re taking in the scenery. Staff is incredibly accommodating, allowed a complimentary late check out and even held our bags as we waited for an evening departure post check out. Even though I could stay with family, the Hyatt gave me a whole new appreciation for the city and because of this, I will always stay here when in Chicago. Great breakfast, cozy room, and I say all this without even visiting the pool. We have something new to explore for our next visit.

N/A

Room quiet, location very central for our needs, breakfast excellent with wonderful staff.

A bit too crowded the time we spent there. not the fault of the hotel.

Great location, very friendly professional reception and staff all around from room cleaning service to breakfast.

Toaster not working for breakfast

A localização é ótima. Bem perto do subway e dá para ir a muitas atrações a pé. Quarto de ótimo tamanho e bem limpo.

Os atendentes são muito desatentos e relapsos. Tenho status no Hyatt e não recebi nenhum benefício por causa disto. O café da manhã é bem fraquinho. Pelo alto preço pago eu esperava bem mais.

Location was great for the Christmas market. The room with a view was cool, but it was a weekend! The hotel was clean and the coffee at breakfast was great! The elevators were quick and quiet.

Nothing.

The pool was nice and clean. The water was warm. My son is seven and he loves to swim. So we stayed in the pool for about 3 hours, we had a really good time. We also ate there dinner, it was good and filling. The bartender there was awesome. I forgot her name but she was really nice.

The decor, staff and convenience of closeness to things working distance

Nothing

The bed was comfortable and my room was clean. Also, staff sent a text each day to see how things were and to see if I needed anything additional.

The walls are extremely thin so my loud neighbors on both sides could clearly be heard. Other than that everything was great!

Unser Zimmer war sehr großzügig geschnitten, die Betten sehr bequem und die Lage unübertroffen. Man kann mit dem öffentlichen Verkehrsnetz bequem mit Gepäck das Hotel erreichen. Das Frühstück war sehr lecker und vielfältig. Wir waren zufällig zur Zeit des Chicagomarathons da, daher waren die Preise entsprechend hoch - ich denke das war diesem Wochenende geschuldet.

We stayed for a week. I felt very welcome. It was a nice clean place, breakfast was a bonus. Gym was nice.

I had booked an upgraded room with a view but the view was a high rise office building that was very close and blocking, which made the room very dark. When I asked the reception about it they said that’s all that’s offered for that type of room. That really shouldn’t have been the upgraded room.

The breakfast was nice and the hotel room was clean.

The house keeper came in a day earlier than she was supposed to and she threw away a lot of items I guess she thought was “trash”. My receipts, food, drinks, bags that I had my toiletries in and my husbands personal glass he brought. My husbands glass was tracked down after speaking with 6 different people and then finally the manager. The receipts and papers from my purse were important and they had no right to throw away anything that was not in a trash can. I would not stay there again. I will be contacting their corporate office about my stuff being taken.

Location was excellent!!!

Bed wasn’t the most comfortable.

Breakfast was decent.. The location is close to the Riverwalk and Willis tower..

WiFi was poor in our room.. We took a city view room but the city view (we were on the 14th floor, the hotel had 17 floors) wasn't very good..You have better hotels in the same price range offering better city views..

I liked the location and the hotel itself.

The $50 parking lot across the street. The pool closing at 8, 9 or 10 would've been better. The deposit said $75 but instead $100 is still pending on bank statement, which is taking too long to deposit back into my account

Super Lage und sehr schöne Zimmer

Clean and updated

No shampoo, no body wash, no shampoo, no conditioner in the room.

It was clean.

The parking was crazy.

Location, room size, breakfast.

No maps of city (ran out a long time ago and never ordered more). Staff members were unable to easily answer basic tourist questions such as which stop on the L is closest to the hotel. Seemed like poor training and poor customer supplies ordering (both point to poor management).

The bartender was very helpful

The kitchen was experiencing issues.

Cleanliness

The night staff wasn’t friendly. That they didn’t have a mini convience shop

The location was perfect. We were able to walk to a lot of places we wanted to go in 15 minutes. The free breakfast was really good! We went a little before end time the first morning & there was still plenty to choose from. Parking was expensive, but it included in/out privileges that garages outside of Hyatt did not offer.

One thing that bothered us during our stay was noise from other guests. Not sure if the walls are very thin or if the children were just really loud. Our large shade for the window fell down immediately after we touched it. Although it was fixed, we could tell it was rigged originally. We felt uncomfortable to touch it and just kept it down the entire time, so no sunlight or view.

View

Did not have enough pillows or blankets

Great location and clean