The room was clean & comfortable. Outdoor hot tub was clean & enjoyed it a lot.

The restaurant was not so good & was a lower quality place to eat than was expecting to be at the resort. Check in took a half hour as they couldn’t find our reservation.

I liked everything about the resort from the decor to the food options

I loved everything!

Clean, decor, great service

The wait each morning in coffee shop! Also, for $350 a night, I feel toiletries in bath could be much more outstanding.

all of our stay

Beautiful hotel and amazing staff everyone was very friendly and helpful. Lovely grounds and the fire pits were great.

Could not get a taxi from there for less than $40 to go a couple of miles up the road but this is down to the cab firms not the hotel. If you have booked anything off site be prepared to drive!

We stayed here for 2 nights while visiting Dollywood theme park. The hotel is lovely, the room was a reasonable size (we had a family suite) and had good, albeit noisy air conditioning. The hotel staff were SO friendly, from the receptionists to the cleaners, cafe staff and more.

I've never been to a hotel before where the valet staff at the front door were so totally uninterested in guests. As we arrived, I struggled up the hill from the car park with my daughter and 2 big suitcases and not only did nobody offer to help with our bags, or get us a luggage trolley, nobody even offered to hold the door open for us. The 3 men on duty just stared - they didn't even say good evening. I'd think it was a one-off but they were exactly the same when we checked out 2 days later and my suitcase got stuck on a carpet. They just watched me struggle in 100 degree heat. Disappointing first and last impression. If you're not paying the $25 for valet parking, don't expect anyone to acknowledge you, it seems.

it was very easy to get to the parks. it was clean and very comfortable. staff was friendly and helpful

Room was spacious. Bed was comfortable. Everything was great!