The staff members were exceptionally sweet and accommodating. The bistro was EXCELLENT! The room was quiet, comfortable, and clean. We slept wonderfully. I also loved the efforts of the hotel to be more "green". It was much appreciated! We were very sad to leave and move on. I wish we would have been able to spend our entire week long vacation here. Best experience I have had in a long time!

The room is gorgeous, the hotel grounds are gorgeous, and all of the staff are delightful! We were in town for our wedding, and we could not have chosen a better place for getting-ready photos!

Nothing!

Great stay, love happy hour. Nice and quiet with beautiful grounds. Reasonable rates.

The restaurant on premises is so overpriced for small breakfast. There is no way to get food delivered to your room because it is open so little

Comfortable and beautiful surroundings.

Cleanliness and decorations. Huge bathroom.

None that I can think of.

Food was excellent! Overall stay was fabulous!!

everything

nothing

Room was beautiful. Loved the patio and spa tub!

Na

Location in close proximity to local restaurants and state parks. Breakfast was great at the Bistro and there was free happy hour between 5-6 everyday of fingerlakes wine tasting and late night bar open too .

Liked it all . And entire staff very nice and friendly

not pretentious! love the gardens and staff was very friendly.

the items provided in the rooms were not free to try. this is a minor complaint.

Breakfast was outstanding! We received a voucher for breakfast due to a mixup with our reservation. We both had the full breakfast and everything was wonderful. The fruit was amazing! The entire staff was exceptional.

Our reservation was mixed up when we got there. We had reserved a pet friendly room but it wasn't available until the following day. It was a pain not being able to unpack, however, Lisa was exceptional in getting us into the pet friendly room that next day. It was, at best, a slight inconvenience. However, we were definitely not upgraded to a "King Sunrise View" with a fireplace, just a similar room but pet friendly. That's what's coming up on your site. Would have been nice, but no.

Everyone and everything was great!

The staff was welcoming. Our room was large and charming. The bed was very comfortable. The grounds are beautiful.

No complaints.

Good location; liked accessibility to Buttermilk Falls trails

Dated, inconsistent decor; outdoor area needed maintenance; “view” room faced a parking lot; tiny balcony

Would have been nice to have a pool.

Location and helpful staff

No pool