Close to all activities

Breakfast and the cost for a night

The night staff was helpful and accommodating.

The facility was not as clean as expected. There was blood on the sheets, the curtains and lampshades were filthy and stained. I recommend security and minimal of two staff per overnight shift, cameras to avoid the drug addicted vagrants from wondering inside and pulling fire alarms.

Location a bit far from town. Didn’t eat breakfast

I would stay there again

Matt at the front desk was absolutely amazing, always willing to help out with anything from food recommendations, to places to visit and explore, to going out of his way to make sure we had everything we needed during our stay. Rooms were extremely comfortable and clean, would absolutely stay here again!

great breakfast

close to places. breakfast in house. walk in shower . staff very pleasant

room too small; did not disclose we had to ask for housekeeping to get towels taken and clean towels delivered

Well located, good value for money, rooms renewed, good breakfast.

No room clean/towel change during the stay, no option to fill bottle with cold water besides breakfast hours. All these are minor points given the positive experience we had there.

Upon my arrival, I requested to cancel my booking, which the front desk confirmed was possible and refundable. To ensure this, I also called the booking customer service and spoke with a representative while the front desk was present. They assured me that the cancellation was valid and promised a refund, blaming a system error for the delay. However, despite not spending any time at the hotel, I never received my refund, and no one was willing to take responsibility for the issue. I repeatedly contacted customer service in an effort to resolve the matter, but with no success. The front desk was unable to locate my information since I had not checked in, while the booking company insisted that I had stayed at the hotel and charged me accordingly. I am a Cornell University graduate who was simply trying to enjoy a nice weekend with my friend. As Cornell has one of the top-ranked hotel management programs in the world, this level of service is unacceptable and a waste of their reputation. Those who still choose to live in Ithaca indefinitely should be wary of such poor service. I look forward to the day when robots replace front desk and booking customer service staff, as they are less prone to mistakes and will not pretend as though the situation never happened.

Upon my arrival, I requested to cancel my booking, which the front desk confirmed was possible and refundable. To ensure this, I also called the booking customer service and spoke with a representative while the front desk was present. They assured me that the cancellation was valid and promised a refund, blaming a system error for the delay. However, despite not spending any time at the hotel, I never received my refund, and no one was willing to take responsibility for the issue. I repeatedly contacted customer service in an effort to resolve the matter, but with no success. The front desk was unable to locate my information since I had not checked in, while the booking company insisted that I had stayed at the hotel and charged me accordingly. I am a Cornell University graduate who was simply trying to enjoy a nice weekend with my friend. As Cornell has one of the top-ranked hotel management programs in the world, this level of service is unacceptable and a waste of their reputation. Those who still choose to live in Ithaca indefinitely should be wary of such poor service. I look forward to the day when robots replace front desk and booking customer service staff, as they are less prone to mistakes and will not pretend as though the situation never happened.