Great hotel and location.

Room is old. Service is terrible.

The staff were excellent. Everyone was pleasant and helpful. The breakfast was excellent. Was disappointed the pool was closed without any notice on the website. The mattress was in need of replacement. It was very uneven and uncomfortable. Other than that the property was pleasant.

It’s was good clean room.

We stayed in room 413 which did not have a thermostat on the wall because it was missing. The room temp was fine while we were awake and alert but when we went to sleep, the room was freezing all night. Taylor came up the next day and adjusted the temp. Housekeeping was a disaster! We stayed for 4 das and opted for housekeeping on the 3rd night. When we returned back to the room, it practically looked the way we left it with candy wrappers still on the table and breakfast plates still on the counter. We received fresh towels but he left the dirty ones. Their policy is not to wipe down anything and it was evident. However, they leave a card with their "promise" of a cleaner than clean room. It's all PR and they live up to none of it. The front desk staff were all amazing though. Very helpful and good listeners. Heads up to the management of this location.....you are losing revenue by running a shoddy hotel. Your housekeeping and upkeep of the facilities is questionable and you should have a manager on premises as much as possible. We will be booking our stay at the Marriott from now on.

All good

We had a nice stay at this hotel. The location was convenient and safe, with supermarkets and fast food places just 5 minutes away. Our room was huge and had a king-sized bed and a sofa bed. It was spacious, comfortable, and clean. However, the walls between the rooms were so thin that we could hear the noise from the other unit. We're not sure if this is only true for the room we stayed in or if it's the same throughout the whole hotel building. The complimentary breakfast had limited options, and many items were loaded with sugar. We wish there were hard boiled eggs. We also noticed a sign for fresh fruit, but the bowl was empty. Apart from this, our stay was very pleasant.

Staff need more training

Convenient location for visiting Ithaca. Sits on a busy four-lane road - cars and trucks all night. AC wasn’t working properly. Room was very warm. Ran out of tissues and TP. Heard a lot of pounding feet on the floor above.

Check-in was a seamless process, which was a blessing considering I was arriving from a 4-hour drive. The property was very clean and quiet and there was a lot of dining options in the area as well.

Service was great. Breakfast was very good. The heater in the room was noisy. The curtain was useless in blocking out light so the room was light overnight from the street lights making sleeping difficult.

Stay was fine. The other guest were the issue. I didn’t pay to listen to 4 kids running and stomping through the hallway till 1030-11 at night

Overall pretty good.

Just south of where I needed to be in Ithaca. Easy access and parking. New facility.

It was beautifully decorated for Halloween, felt like home

I didn’t get her name, but the older woman who works the breakfast station is the absolute best. Even after my wife & I had our breakfast and were seated, she came by the table and asked us if she could bring us anything else. Thank you.

Rooms nice, big, carpet in stains Bathroom ok Shower cabin needs renovation

I like to visit some nice areas such as Cornell university and wineries.

The AC in my room made an awful “twilight zone” noise. They didn’t have another room available. Kyle, did his best to try to fix it and explains units were being changed out but didn’t have a spare he could put in my room. I would have found another hotel but friend had already settled in her room. We were sharing a car. Kyle brought me ear plugs. Front desk Taylor was not nice. Breakfast server was lovely.

Very clean and comfortable hotel and within walking distance of Buttermilk Falls! Delicious breakfast and super-friendly staff members!

Our stay was perfect.room was large,clean,well appointed.staff were very helpful and friendly.great location.we will stay again, for sure

Very clean and affordable

Waking distance to Buttermilk State Park.

Recommend

too much noisy

Staff was siper nice! Beakfast was hot, delicious, and clean. Pool was nice way to cool off after a long day of exploring. The main entry/exit is very difficult to see traffic to the left when exiting because several small trees are blocking the view of fast moving traffic. It felt risky every time we pulled out.

It was fine.

Good breakfast. Shower door has large gap at the bottom (~1 in) what makes bath floor "flooded".

The best hotel ever!

Very good room.

It is a decent place to stay, friendly staff clean room and comfortable bed, very convenient for shopping,dinning and traveling between the parks.

it's very well-kept, clean and safe; staffs are also friendly and professional.