Clean

N/a

The room was great, and the staff was very nice and kind. The breakfast was pretty good, with a lot of options. The location is awesome, just blocks away from restaurants and bars, and the riverfront.

After I booked, I got a message saying that the parking was with valet parking (that's $25 more). It´s weird that such a good hotel doesn´t have a parking lot.

The location was convenient to downtown Wilmington.

Upon opening the door to room 413, below is a complete list of the lack of cleanliness and safety during our stay: 1. Room phone was dead. Asked the manager about it at the front desk, and she shrugged her shoulders as if it wasn’t a big deal. I had to explain to her if we needed anything there was no way to dial down to the front. She said there was nothing she could do about the phone, and gave me her business card to call if we needed anything. 2. The bathroom and the room were not serviced, meaning no toiletries, toilet paper in the bathroom and no blanket in the closet. We had to go downstairs to the front desk to ask for all those things. Instead of someone bringing them to our room, they loaded us down with toilet paper and a blanket. 3. There was black hair on top of the shower drain. 4. The carpet was dirty and needed vacuuming. 5. The entry and bathroom floors were filthy black. I cleaned the bathroom floor and entry floor with a wet hand towel. 6. Dirty tray table. It was sticky and had visible stains on it. I also cleaned it with a hand towel. 7. Dirty foot stool and sofa. The stool was filthy black, and the sofa had visible white stains on several areas of the sofa. 8. The room thermostat did not keep the temperature set for the room. Again, I mentioned this to the manager, and she said there was nothing she could do. T Hey offered to move us to another room after we already unpacked. Before packing and moving to the offered room, I asked to see it, and they said it was just like the room we were currently in, and did not allow us to view the room, so we stayed, and I put in a request for housekeeping to come after 11am the next two consecutive days, and literally never even showed up. When I asked why we were not receiving cleaning services, they said they did not have enough housekeepers to clean rooms. While I sympathized and understood, that problem was for the hotel to fix in order to meet the needs of their guests.

The beds were made but under the comforter, there was not fitted sheets on either beds and the mattress cover on one bed was covered with dirt, hair, and even a small blood stain. Also, there isn't a parking lot at this location. There is additional $25 for parking (valet attendant takes the car and brings it back when we need it but takes time to retrieve).

Location

No housekeeping. Considering the cost of the room, housekeeping should have been included or the price should have been reduced. $1200.00 for 4 nights with no housekeeping was way over the top.

Location

Only got juice.

location

lack of parking

Very friendly spot, good location, nice room.

No concerns, but I was only there for one night.

cleanest and best renovated hotel I have stayed at.

room was hotter than I like and wouldn’t seem to cool down

The rooms are very modern and clean. staff are excellent

Only minor but the breakfast got items could of been a little better but

We didn't eat breakfast there even though it was included in the price

The water could have been hotter, it was just warm

Staff were delightful, nice location

Awoke full of 🪲 bites. Bed was dirty. Floor dirty in room. Room seemed to have not been cleaned except for towels. Bed bugs bites in attached photo. Yuck! This marred an otherwise pleasant stay.

location near our planned event. the room was great especially the bathroom. the staff Mark and Cassidy were fabulous.

the parking is terrible. and although it’s not directly related to the hotel, on our 3 block walk to the Wilson center, each way we were s as approached by drug addicts begging for money. your city has a drug virus that needs to be cleaned up NOW !!!!

Location and friendly staff. Thank you James! Comfort sleep. Good size room with two desks and a dresser.

Surprisingly, hotel has No self-parking, only $24 valet. The carpet in the room hasn't been vacuum-cleaned for a while