Honest review: We were upgraded to a new room as we booked Chalets. The room was neat & clean! Bathrooms and linens are nice and clean. Some sections of the room had to be cleaned as I saw a small spiderweb on the top of the room. The staff is friendly but may need a bit of organising skills. They delayed our room for more than 15 mins while guests who checked in after us were given rooms immediately. The reception was chaos as the people there were themselves confused. We asked for checkout and a trainee girl came to take the luggage for us - I feel I was more stronger than her to take the luggage hence I pulled it out myself and did.

There was a wedding that was happening in the resort. The staff was so engaged in these guests that they forgot others were there. The DJ was so loud that the window pane started vibrating. There was no one to help us put the luggage out during check-out as we genuinely needed help - 2 people vs 6 bags and Laptop bags. No one seemed to care during checkout as everyone was busy attending and working on the wedding. Its a good walk to the beach so the location is close to the beach but amenities-wise, it was nothing. Their restaurant was decent and had nice food for breakfast, but the cafe was closed, the games room was being painted & swimming pool was the only existing amenity they had.

Really friendly staff.

The food was ok & I think any longer than 2 nights I would have been bored at the resort because there isn't a lot going on or if there is it isn't publicised. The pool is quite small and majority of loungers are in the shade. Beach isn't quite as close as we thought, but probably didn't help that my friend I travelled with is afraid of dogs and there are a lot of loose dogs which made it seem longer.

This property has just been taken over by ITC. So it will take some more time to achieve that standard. Overall the stay was comfortable. Certain issues but I think once it is 100%taken up by ITC, those will be all gone.

Some Staff behaviour

Same breakfast buffet everyday but overall food was good.

Staff service is very slow. We kept calling reception multiple times and then we get the service. Lot of miscommunication between the staff due to which we couldn’t get requested services

Spacious rooms, good view, clean linen. Was upgraded to superior room. Reception staff Mr Vincent, Nelson are great, so is Housekeeper Ms Manusha & Haston. Nice swimming pool. Fantastic buffet breakfast fit for a king- right from dryfruits, fresh cut fruits, fresh juices, shakes, variety of veg & non veg items - really great. Mr Prasad in Zodiac Restaurant is excellent in looking after the guests-overall great relaxing stay

Nothing

As per previous review

Nothing

Nice garden and poolside bar and restaurant rooms comfy service was good too

Nothing really

Location and room and furniture

Behaviour of staff