In room breakfast

Bathroom

location

noise

Everything!!! Location !!! The staff !!! James the best!!!!!!I appreciate all his help since the first day was wonderful !!!

All was perfect only the phone and the cable has some issues but they fixed

The location of the hotel is perfect - in the Old Town and close to all the key attractions. We had a room on the roof terrace which gave us near-exclusive use of the pool and lots of outdoor space.

We were initially given a room whose only window gave directly on the hotel lobby space. It would have meant a room without a window - for six days! Luckily we were changed to a great room. The breakfasts are pre-prepared - for no reason I can understand, so that the hot part of the meal is cold. Breakfast is not served with honey or jam (just peanut butter!) and the four choices are joyless. The common space is very limited and in the room there is no desk where I could work. No glasses are provided in the room (aside from two champagne flutes) and the water is available either in the mini-bar or purchased in town. This seems an unnecessary limitation for a hotel of this category.

Large room, nice breakfast, good location, friendly staff

There was remodeling literally next door to my room, which I wasn’t notified in advance. The noise, especially heavy hammering, would not stop, beginning at 8:00 AM every day, including the weekend. As a matter of fact, on Sunday, which was the last day of my stay, I had to go outside of the hotel myself at 10:30 at night to talk to the construction workers and tell them that I would call the Police, which was the only way to make the stop. I talked to the hotel staff several many times during my five day stay insisting that they change my room to the opposite side, but they kept saying that there were no rooms available. I told them that, being Cartagena such a tourist place, there should be laws limiting, at least, construction work on weekends, or at least at night, but nothing happened. I tried to cancel my stay, but they said that it would be up to Bookings, and that it was very likely that I would lose my money. I paid over $320 a night (roughly $1600 for my five day stay), yet I went home to catch up on my sleep. And, on the subject of noise, the windows on this over $300 a night hotel are not soundproof. My friends were staying at a NH hotel a block away, which cost them less than half and were completely isolated from the street sounds (Cartagena has a very famously loud street action). To summarize, the hotel is certainly not at fault for their neighbor’s remodeling but, being a relatively high-cost establishment, the least they must do is to notify in advance, so the prospective guests know what they are getting into. I left the hotel extremely disappointed and certainly would not recommend it. For the sake of future situations like mine, I hope the management reads this and takes the appropriate measures.

The rooftop terrace was nice. The pool was nice. Our room was huge. Nice balcony with vegetation. We had breakfast brought to our room every morning. Location was good.

The cleaning staff did not do a complete cleaning job. We only had one wine glass. There should always be two. I took the last kleenex on the first day and it was never replenished. The used towels in the bathroom were never gathered or even touched by the cleaning staff. The bathroom was nice. However the little ledge where the toilet was can be very dangerous. My husband almost smashed his face into the shower glass. Just saying.

everything was really spacious and beautiful

nothing

I stayed in apartment 302. Huge room, separate living/sleeping/dining rooms, huge closet, great bathroom, high ceilings and a very nice balcony. There's a full kitchen that hides behind folding doors a full-size washer and dryer. It's like staying in a small condo building that's fully service (attended lobby/concierge and housekeeping). The building has been thoughtfully modernized with very nice to luxurious finishes throughout. GREAT location that's a half block in from the busier streets.

They did provide a full breakfast but there isn't 24 hour room service.