We loved everything. We stayed in a room near the pool which was really big, clean and comfortable. The staff were very friendly, helpful and very nice. Even the manager are approaching to you for talking about our stay there. The breakfast buffet was amazing with lot of different choices. They have happy hour in the pool bar 1 to 6 pm every day. They don’t have scooter rental but near the entrance there is a place renting them for an affordable price.

This hotel has the most amazing staff , they are so well trained and really go out of their way to help you

Staff were very attentive. I was feeling very unwell on check out day and they agreed to late check out at no extra cost which I thought was very nice and thoughtful of them and much appreciated.

Breakfast could have been a little bit better, but wasn't the worst.

The resort was dirty and the pictures are so old that it’s not the same.

Where do I start The service was so terrible that we had to call each time and wait up to 10 minutes even to get a bottle of water. The food was the most horrible food we had eaten, we checked into the hotel at 11pm as our flight was delayed to find once we go to the hotel the kitchen was closed and no other food was available other than Mc Donald’s We payed for a delux poor access room and was told on check in that this was an extra cost. So we decided to stay with our Felix room as it was almost midnight we were wanting to shower and bed as the day was very long. As we declined the extra charge they hosted us in the most further room from all facilities on the second floor at the back of the resort. Our room was old and smelt like it was locked up for years so full of dust. We wanted to retire for the night. In the morning we asked to move and was told we would have to pay extra for the room as I arranged a pool as access room hit this was not given. The concierge said that i would have to put in a complaint with the booking agent. The time we spent there could have not gotten worse. Unfortunately my husband and I both got very sick with Bali Belly We were confirmed to our room for 2 days! Horrific experience We asked the housekeeper to clean our room but they refused as we were sick. When they finally did after numerous complaints we were given the same towel turned over placed away with vomit to re use.. Horrific Experience this resort I can not even rate due to our experience Unfortunately both my

breakfast was good, no problem to cook something you requested, staff could not do enough to keep guests happy.

room was showing its age a bit, but staff did try and clean room best they could

We loved everything the hotel was clean staff were friendly breakfast was good service was great location was a perfect short walk to Legian shopping /restaurant

Attentive staff, clean room, comfortable bedding.

A nice swimming pool but it’s too cold to swim in! Lack of entertainment app options on tv.

Friendly a and quiet

The pool was too cool. Little heating would make the diff difference.

Staff were really friendly, always there to help. Really nice food and always accommodating to your personal needs. Walking distance to shops and good restaurants. Very clean and amazing value for money, will definitely be back!

Lovely staff, food was delicious, room was nice and room service/daily cleaning was good. Everyone was very accomodating.

The bed was hard and uncomfortable

Incredibly clean property and the best buffet breakfast

Breakfast, staff, service.

Beds were very hard. no currency exchange available at the hotel. surrounding area not very nice.

Room was a little smaller than expected

Everything was good

the friendliness of the staff

The pool area was in the shade and the pool was cold. Made us not want to stay in the hotel to relax.

Good value for money, staff ware really friendly and responsive as well , the buffet breakfast is strongly recommended, unlimited barista coffee and fresh juice. the chef was trying to have different international and local dishes every morning. Although it was located in a quite street, it was so close to the beach, bars and restaurants, (2min drive 2 dollars approximate charges)

The property was well maintained & the staff were so friendly. My boyfriend and I had such a wholesome and pleasant experience.

NA

Room and staff were lovely.

Noise. There was a BBQ and band which made it impossible to sleep. Room has no sound proofing so it sounded like the band were in the room with me. I only wanted the room for a good night’s sleep so this was a deal breaker for me. Reception staff tried to help and the band did eventually stop a little early. I asked to move rooms but was told that there would literally be no rooms where it would be quiet. Strongly believe that anyone booking on a night when their sleep will be limited by an event should be informed in advance to give the choice of staying elsewhere. I would never have booked this hotel had I known what would be happening. Feel I was mis-sold a product. Even after the band stopped there was still a lot of noise in the corridor outside the room. This at least was not due to the hotel itself. Sound-proofing to corridor is as non-existent as to the balcony. Breakfast and especially airport shuttle both overpriced. Airport shuttle over 300,000 when it’s possible to get a taxi for less than half that. I will never stay here again which is a shame as the staff I had contact with tried to help and the rooms are good. None of that is enough to balance a very poor night’s sleep.