Friendly staff, excellent and central location.

Noise of the rock band Festival on our last night.

central

no toilet brush

Loved the location

excelente ubicación

Location and the staff customer service oriented

The AC is not working at 100% as per our expectation. The room cleaning services is not available easily during afternoon time.

location

A great hotel with nice rooms, pretty decorations and sometimes great view. A perfect location to go downtown and visit Alcala. Restaurants are nearby, plaza Cervantes and University are around... great personnel.

Comfortable bed, good location, friendly staff, large room, very good value for money

The bathroom needs some refurbishment: low water pressure from the shower and the head shower was partly obstructed by limescale. The choice for breakfast is limited. The hotel can be noisy at night (noise from the street or from other hotel guests talking loud in the corridors)

Location, views

Noisy with windows closed

The breakfast was excellent, just what we wanted coming from Ireland 🙂

There was just one problem, we had no hot water for a shower one morning ,but it was OK in the afternoon

The location is very good

It is noisy, the windows are poorly insulated

The staff was so kind and helpful! Comfortable bed Great food

the location and the decor of the hotel

the rooms are not so sound isolated

The staff was very friendly and helpful, both at the reception as well as the people serving breakfast. My wife speaks Spanish but my knowledge of Spanish is pretty limited. Nevertheless, the lady in the breakfast room was so nice to help me out in English. Much appreciated! The hotel is located in the center of the city so all you need to see is within walking distance.

The bath room is somehow outdated and requires a make-over. However, the bath room is clean and everything needed is available.

Great location and comfortable

Small bathroom

The location was perfect in the center of everything with spacious, comfortable rooms.

Superb location.

Location and history of building. Clean and comfortable rooms in the centre of the historic city. Lots of eateries close by for breakfast lunch and dinner.

Extremely friendly staff, English spoken to high standards, beautiful facilities, great restaurant and very elegant bar. The location is simply unbeatable. A great place to stay!