The ease of access from our room to the pool area. The front desk and overall staff.

It took a while for the requested items to arrive and the patio and grill I had wanted to rent out wasn't available but front desk stated it wasn't booked. To be told it was eventually booked and I had marinated meats gone to waste cause we couldn't BBQ it.

$200 for a security deposit is ridiculous.

I liked how it came with a pavilion and a place to bbq.

How it’s only a minimum of 6 guest allowed.

clean and convenient

the people

the pool

The many beds

There were cockroaches

Perfect location

Amenities

Overall, besides the comfy beds, it was the inclusion of the cooking amenities which was the deal breaker why we opted to book with the hotel. The chambermaids or cleaning staff were very accommodating with requests.

Some if not all of the Front desk or the concierge were very accommodating, but there were some front desk personnel who were not really helpful or responsive to some of our minor and basic queries such as what places they could recommend to go to or what are the modes of transportation to go from point a to b in the island, one staff didn't even bother to answer my sister's query she just told her to search it herself via Google) which we found a little disrespectful and rude. Otherwise the amenities were great. It would have been better if the hotel provided a tram, shuttle or coaster service from the airport to the hotel, main town of vice versa, as the transportation was the downer during the trip as it was difficult and expensive to navigate the island. The hotel could've offered or gave suggestions on great places and tour packages to go to or avail, it would be easier because not all are tech savvy, and a staff or a local familiar to the island can give feedbacks or even tips to better improve the travel experience of guests.

Everything

Nothing

Everything, the staff the rooms and bathrooms where clean. When I entered the room it smelled good and clean.