We had two rooms which were next to each other with a private hallway so became a suite type affair, the only slightly odd thing was that the boys twin room was twice the size of the room for adults

The staff could have been more helpful

Food from room service was GREAT and location is very nice. Bed was great. Spacious room. Breakfast was decent, nice healthy selection. Breakfast staff and room service personnel are very professional and friendly.

Welcome to the hotel was like I had to excuse myself that I need to check in, sad first impression. Unprofessional reception staff, no customer contact, politeness poorish and unpersonalized, Reception standard low, absolutely not 5*. Room with thin connected door was noisy. Room had no coffee machine or kettle. Nobody to help with luggage.

Location. Soundproofing. Staff on breakfast! Kind and attentive. Wonderful bakery in hotel.

Reception staff was neutral and indifferent. The room is small. Very cold floor in the bathroom, the room doesn’t has radiator or smart floor heating. Had to ask to change the bed linen twice.

amazing breakfast

double bed of 140cm for adults is too small. impossible to have a good night sleep. bed size was not clear when I booked. Pillows are too big for my taste. staff attention was poor. swimming pool not allowed for kids (<16). that was not mentioned or not clear when booked.

Location, decor and breakfast

Staff at reception when I first checked in were not helpful when I asked where I could go WITHIN WALKING DISTANCE to get a pre-departure Covid test the following day (I was only staying two nights). I went back a few hours later and a second staff member recommended two places and I double confirmed with her that they were nearby. The next morning I booked online and paid a large fee for one she had recommended only to find out quickly thereafter that it was a 30 minute taxi ride away from the Hotel. So then I had to ask a third staff member to help me cancel the appointment and get a refund -- he succeeded, but only after I had wasted about an hour. He was able to recommend a place nearby. After my test I went to try to get some lunch at the St George Bakery -- I was short on time so I ordered some soup to take away. It took them about 25 minutes to make the soup and pack it up, which seemed abnormally long. Anyway, they finally gave me the bag and I took the elevator back up to my room. Before I could get to my room the whole bottom of the bag broke open and the soup (which was bright green) gushed out onto the hallway carpet in front of my door -- I entered quickly, but the soup was still spilling and the entire front hall of my room, my purse (which was hanging on my shoulder) and one of the chairs in the room was covered with soup. It was really bizarre to think that a restaurant cannot properly pack a take-out order. I put the ripped up bag into a plastic bag of my own and brought it back to the cafe -- fortunately they did not try to blame me, but there was nothing they could do to help. A poor woman from housekeeping in the hotel had to spend about 40 minutes trying to clean everything up. And I had to explain to reception what had happened and asked them whether or not I would have to pay compensation -- luckily they did not require it, but some of the carpet and furniture were in fact ruined.

the location is perfect

choice the s of breakfast in the hotel is too limited, it never changes for 10 days during our stay. And it's tastes just ok.

Breakfast was lovely. The bathroom was specious and nice.

As soon as we got there the staff loudly announced that we had booked the cheapest room in the house which was very off-putting. The room itself was fine for us but the long, large hallway in it should include a coat hook and shoe shelf so wet outside clothing wouldn't have to brought into the room. Staff's level of English was thoroughly disappointing.

amazing location, really clean rooms, excellent bathrooms and shower with lovely products, nice swimming pool. felt very luxurious. great cocktails, nice art too…

air con was ineffective, bar was a bit stuffy and service slow there