very bad

The contents of the bag were stolen and no one helped me

the location is perfect

some electrical glitches which were resolved by the staff but did take some time to get rectified

The location was convenient, the staff are very helpful and supportive thanks to all of them. The room is very clean and the staff clean it daily.

Nothing

close to center and comfortable room and special thanks to Fouad and Safran to help in every thing

nothing

Warm at room, wardrobe,refrigerator,tea water,

It wasn't so clean at room.it needs to refresh the door, carpet.There was smell of smoke

We had a wonderful stay at the hotel...it is the same as shown in the pictures...staff is cooperative and always available... location is perfect since everything is just walking distance from the hotel .. very easy to access market place, restaurants and nearby attractions...we highly recommend Sapphire Inn for family travel... thank you

Not Applicable

This property is located centrally in central Baku. The main attractions like Old Baku city, Nizami Strrl, Boulevard and highland park are at walkable distance. The rooms are super size and so is heart of each staff member. Everyone is eager to help the guests. Specially Mr.Ozxan at the reception. Our request for early check in and late check-out were considered by hotel staff and itvmade our arrival and departure more comfortable. Mr. Ozxan also helped us for money exchange also. and understanding local map Though the buffet breakfast was well spread, but had limited vegetarian options , but the restaurant staff took special efforts to provide us vegetarian breakfast items. The WiFi is available in all the areas and have good speed.

Nothing particular.

Staff and location

The cleanliness is not at the required level, especially the bathroom

every thing. space of the room is exceptional, cleaning is great,heating great, room service is excellent. price is very cheap. location is great. every thing is more than excellent

nothing at all.but it will be better if they put a big sign to show the name of the hotel to make it easier to reach. only this minor item

Almost everything was perfect, from checkin to checkout process, hotel lobby, dining area and room. Hotel staff was very supportive throughout our stay.

Nothing, everything was perfect.

The food

Not enough quantity at breakfast