The hospitality showered on the guests. Guiding them on what and how to spend time in Kollam

Nothing particular

Ambience inside the property was great. Good staff working in the property except restaurant and cleanliness responsible for the pool area. Concept and amenities are good. Lack of attentiveness at the Roof Top restaurant. We had to wait for 15 minutes for someone to take the order and the 2nd day we went to the counter and ordered ourselves to avoid waiting and no one attending.

A lot of amenities which was said is present on paper were already booked by someone else. We used pool totally for 1hr. Pool was booked for classes, Badmiton court was closed for us since it was booked by someone else. Felt misled that these facilities are available but they are double booked for others. So why have hotel guests ? Why tell them saying these are there but not accessible? The changing/washing room to go to pool had poor cleanliness, old milk packages, insects and unattended room.

The ayurvedic treatments were good

The rooms were unclean , it had cockroaches in the room .The maintainance of the rooms was very poor . Bathrooms could have been cleant better . Rooms was not serviced properly. They left the dirty cups and did not clean the bathrooms. The night staff was good to move us to another room which was better than the rooms we got allocated first. Breakfast was mediocre nothing worth mention .There was dosa and sambar but no chutneys to accompany . The rooms could have had face tissue paper which the staff said they did not have. There were no proper hooks and hangars to hang the towels in bathroom. The towels kept falling off on the floors from the existing hangars and we had to request replacement towels .

Clean

No wifi, no complimentary breakfast, irresponsive staff, bad temperature controls

Awesome

Nothing

The pool

Rooms don't have balcony

Good place for a break. Close to beach and lighthouse

the location was great.. the bar was awesome....the massage was great