Near to KLCc Great facility Infinitiy pool

Staff slow in providing towel at rooftop towel. Frontdesk short staffed but doing their best.

The location is superb and it is great value for the area. The room was comfortable, good bedding, AC works well, awesome shower (hot, powerful) Very clean I did not have the breakfast, I heard it was a bit chaotic in there but they have an awesome coffee shop on the ground floor… really good coffee and pastries, unless you really want the big buffet breakfast I recommend using the coffee shop instead. The swimming pool is small but very clean, well managed, people are respectful of the rules, however if you are booking this hotel for the view of the towers from the pool.. don’t! Because there is construction of a 50 story building opposite the hotel happening and it is totally blocking the view. Besides this the pool is great.. I just think the hotel should update their advertising about this. We also had a great cocktail on the rooftop bar (again the view of the towers is unfortunately blocked), the waiters were excellent and the drinks were served well. Express Check Out is a great idea

As many other reviews have said, the reception service is painfully slow for checking in. This hotel is huge, and really busy.. but only two people on the desk during peak times, it just seemed very inefficient Additionally I sent a few messages via booking.com they were responded to 4 days after we had checked out! So it seems that the reception service is very understaffed.

room has a very good layout and interior design & clean

the swimming pool & room

there is no kitchen service..

Centrally located and clean good hotel

Wi-Fi was not working and after complaining it still was not working after 8 hours As an overseas traveller really needed the Wi-Fi and only was was to stay at hotel foyer for any communication

Near from central city

None

Все особенно бассейн

Что не работал вайфай двое суток на этаже где жили

Beddengoed was niet fris, rook naar zweet helaas en zaten haren tussen de lakens.

I love everything about staying here. The best bed ever.

Only tv not working.

The breakfast was a good spread. Location was very close to Petronas Tower ( walking distance)

The room service number was not mentioned in the information pack left in the room. The rooms were not ready for early check in even though we had requested it 3 months in advance and was willing to pay the extra amount.

Excellent

No bad comments

Extremely disappointing on the services. Poorest among in my hotel stay for 4 star services. No room upon arrive by 3.00pm and no apology for the poor service provided. Yet room is like 2 to 3 stars level. Very disappointed.

We are not being treated customer. Yet no apology upon room available upon arrival Despite return back by 9.00pm and expected room should be ready but still not available. It is extremely really bad services we had. Regretful as this room fully paid are not refundable. I would never come back and would not recommend this hotel. Please do your improvement in your services.

I liked the location of Ibis city centre and the convenience of amenities at the hotel. The staff were very friendly and access to food and drinks at any time of day was an excellent bonus. The coffee at the cafe located in the lobby was excellent! The hotel even gave me a two hour extension to stay for free as my flight was departing in the evening and check out at the hotel was at 12 pm. I really appreciated that and will definitely be staying at the Ibis again.

The only thing I must say I didn't like was the inconsistency of the hot water in the shower. It would keep varying from really hot to cold constantly by itself without adjusting the mixer tap in the shower.

Nice room / clean / good location Can walk to Petronas Twin Towers 5 mins

Reception not friendly, she miscalculated the cost and couldn't explain what it was. She told me I follow in system. So terrible. But I was fixed by another receptionist, he was very helpful and charge the correct price.

Breakfast, location

Pool is small

Tv not working

staffs were friendly :) location is so ideal and about 10 mins walk only to Petronas Tower near to Ampang Park MRT ( red and yellow) line infinity pool at top floor with nice sunrise view

few picture is deceiving bcz it is showing a view of Petronas.

The clean room and toilet

The lift is very slow and noisy. Worrying will break down.

Cleanliness in restaurant is too bad

The room was quite small, but the bed was comfortable and there was a little fridge in the room. It offered an amazing view over the city. A wide variety of food was offered for breakfast.

The service provided by the staff was erratic. Some staff members were amazing, but others just did not seem to care and did not bother to come back to me on queries. No customer-focus at all. The hotel also does not offer any room service, which for most hotels is a very basic offering.

Everything fine, but need food improvement

food, B-L-D.....all ho-hum, cold, repetitive....

Location

Small car park and we have to drive to 5th floor to finally get a place. Not easy to drive through the carpark ramp as the driveway are quite narrow.

Comfortable and have a strategic place .

The size of the room but its still good for me & family .

The view was nice. The facilities are good. Location is good. Room is clean. Pillow and bed do not smells.

Nothing. Overall was pleasant.

Has very goood veuw an lovely room

No balcony an wordrobe only little place for clothes