LHP Hotel Montecatini Palace & SPA

It was a good location and everything was walking distance.

There was a foul smell coming from the wash basin in the bathroom.

The staff was very kind especially Angelica and Anja. I was feeling ill when we arrived, and they kindly let me into the room early and checked with our group several times to make sure I was okay. Everyone was so friendly and helpful—they even managed to get us a table at a packed restaurant, which turned out to be amazing!

The bed wasn’t very comfortable for me, and drinks at the bar felt overpriced.

I have the opportunity to review this amazing hotel again, because our family returned to stay in it in our vacation. First of all, we appreciate the reception stuff: Ania, Angelica and Allessandra. As usual the spa stuff: Elena and Valentina was amazing. I have the pleasure of thanking the restaurant staff for a great service.

We enjoyed the pool area and the views.

Disappointing Experience – Not a Five-Star Stay We booked a Standard/Deluxe room at this five-star hotel for three nights, expecting and looking forward to the level of comfort and service associated with a five-star establishment. Unfortunately, our experience fell well short of those expectations. The hotel itself is contemporary, attractive and well maintained, but our room was extremely cramped, with virtually no space for our luggage. We specifically booked an extra-large bed, yet the bed provided felt like a standard double. The bathroom was equally cramped, with very little room to move and nowhere practical to hang wet towels after showering. More disappointing was the level of service and attention to detail. Our booking indicated that bathrobes and slippers would be provided, yet there were no bathrobes in the room and we had to request them. There was also no complimentary drinking water. We found ourselves having to argue simply to obtain water for the room, which is something we would never expect at a hotel positioning itself as five-star. Also bath towels are old and has seen better days. Again, one expect fluffy towels at a 5 star hotel. Housekeeping was also inconsistent and rather sloppy. On our final day, one of our coffee cups had been removed and was simply not replaced. These may seem like small details, but it is precisely attention to these details that distinguishes a five-star hotel from a four-star establishment. We have been fortunate to stay in many five-star hotels around the world, so we are familiar with the level of accommodation, service and attention to detail that this classification normally represents. Sadly, we did not experience that here. Perhaps the Standard/Deluxe rooms are treated as the "stepchildren" of the hotel, because throughout our stay we felt undervalued as guests. Regardless of the room category booked, guests paying five-star rates should receive five-star service.