Pol & Grace Hotel

Everything was very informative and easy to understand. We especially enjoyed the rooftop terrace with the pool. The snack bar in the room and on the first floor was also very convenient.

The bathroom is barely separated from the room. Water from the shower was leaking underneath the bed. There was no toilet brush in the bathroom. The shower and toilet were separated from the room by a glass door. The room was cleaned very poorly. There was some kind of mucus and hair on the towel.

Attendants are very nice… i have a cat and they all seem so welcoming to me and to my cat. I love the room too.

Sometimes the card won’t work so I have to ask the reception

Nuria and Carlos at the reception desk were amazing. They helped us with their recommendations on places to eat and transportation tips with an ever smiling faces. A clean and refurbished room, comfortable bed, a good size tv.

Minor things about the rooms like lack of hangers for towels, shower flooding into the room. .

the front service area is very pleasant and the staff were professional

A Diamond in the Rough, But Currently a Shabby Mess Verdict: Checked out early. Avoid for at least 6 months. It doesn't need better service; it needs a total physical renovation. The Good Excellent layout and fantastic shutter blinds. The building has great potential. The Bad (Why We Left Early) Severe Wear & Tear: Everything from the shower fittings to the carpets and mirrors is in a sad state of decay. Construction Chaos: Builders left mud trails in the hallways, and construction materials blocked the car park, making maneuvering a nightmare. "Teen Dorm" Vibes: Staff handwrite notes directly onto the elevator mirrors, and the room decor feels cheap, dog-eared, and outdated. The Atmosphere: Smelling marijuana in the elevator on our way out was the perfect reflection of how far this place has slipped. Summary: We relocated to another hotel, where the staff confirmed Pol & Grace has taken a massive dive. It has "good bones," but it is currently an active, messy construction zone. Do not waste your money here until the physical renovations are 100% complete—which won't be for at least another six months. Pol & Grace needs a total overhaul before it is fit for paying guests.