Four Seasons Hotel Istanbul at Sultanahmet

I only checked out of this hotel about one hour ago, but I feel I must write a review ASAP whilst my stay is fresh in my mind. I’m not sure where to start really - I am a huge fan of the Four Seasons but the team here are a cut above the rest. The care, consideration, hospitality, and kindness showed to me by every member of the team was outstanding. My stay here was booked months and months in advance, and was intended to be a late birthday trip and a mini honeymoon for my husband and I, as we had just married at the end of August. He was denied entry to Turkey due to a damaged passport, but as he had already paid for the huge suite, he told me to go and try to enjoy myself. I arrived visibly distressed, rattled, and extremely upset. I didn’t really want to be there without my husband and we had been looking forward to this for a long time. I even cancelled the extra day that we had booked at the 4S because I wanted to leave earlier. The team were immediately calming, warm, and extremely welcoming. They spent the next three days making the best out of a terrible situation - bringing me flowers, cakes, random desserts, checking in on me and making me feel at home. I eventually found to be enjoying my time in Istanbul so much that I reinstated the extra day at the 4S, and had initially booked the extra night in the smallest room (to save money) which would have required a room change from the suite my husband and I booked. The real shock came when the staff told me I could stay in the suite as an upgrade, and I needn’t worry about the rate - it would just reflect the rate of the smallest room that I planned on moving to. I have to say I was completely in awe and blown away by the generosity here, and knowing that the team there were simply trying to make my situation as comfortable as possible was so special. The grounds itself are beautiful and my room (executive king) was incredible and decorated with birthday decorations on my arrival.

N/A

a oasis in a busy area

little maybe that the in hotel atm charged fees

Over the top personal service, staff friendly and knowledgeable. Food was fantastic and the room was incredible.

Nothing

The hotel is perfectly located for a first trip to Istanbul. The facilities are great. Most impressive is the staff! The service is so friendly and efficient!!!