This is an amazing property. It looks like it has been recently renovated as everything looked new. The indoor and outdoor onsens were wonderful. You can request the shuttle bus at the information office at the bus station but it is only a 15 minute walk. The meals were top class. Short walk to the town centre and Sainokawara Park (which is lit up at night)

This is a traditional Japanese hotel located in wonderful Kusatsu-onsen. The rooms are large and comfortable and the service provided by the hotel staff is second to none. The hotel onsen is clean and pleasant with an indoor and outdoor section. Delicious Japanese breakfast every morning. And the beauty of Kusatsu is yet another story. We shall be back!

Nothing

We stayed in the separate rooms with a bath included. It was a good location and very functional, but too modern. We expected a typical Japanese-style room with tatami and futons. That was a disappointment.

See above.

We arrived and the staff was very welcoming. All the facilities were clean. We stayed in the small house outside the main hotel and all was quite new and well maintained.

We told the hotel that we prefer the breakfast to be vegetarian- and they really kindly offered us to have it in the art coffee - saying there are salads, toasts and more options. In reality - the breakfast we’ve got was pretty embarrassing, with one piece of bread and butter aside, and small cup of “salad” with one cherry tomato and a bit of lettuce. We know that they meant for the best, but the experience wasn’t good. I am sure that in the hotel itself the experience would be better. The outside housing place is not comfortable for staying, because the shared space outside the rooms is not comfortable and the lobby of the hotel is also pretty far. It feels like an AirBNB but the property is not yours to use.