Very nice and professional and helpful staff, they explain everything in detail and recommend local specialties. Also very close to all attractions.

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Location, cleanliness, friendly, helpful & accommodating reception person. The free coffee/tea & tea biscuits in the lounge were convenient & a nice touch. We also loved the onsen in the hotel, although it would have also been nice to have in-room showers…although we realize this was not really a western-style hotel. Reception person spoke & understood English which was also helpful.

Wish check-out was the standard 11:00 am vs. 10 am, but they did hold our bags for us until our bus departure & also let us rest in the hotel lounge. Nice staffperson also called a taxi for us.

I had such a lovely stay and there was so much to love about Kusatsu Hotel Bekkan Wata no yu. The location was great - I could walk to all the main tourist spots within 15 minutes. I loved the view from my room, which overlooked the Sainokawara Park, and the majestic Kusatsu Hotel across the road. There was a lovely peaceful vibe in the hotel, and the sound of the river babbling at night was so relaxing. Breakfast was amazing, and next time I will like to make a reservation for dinner as well. Last, but not least, the wonderful hot springs. The water was so soothing and relaxing, I am missing the daily baths already. Thank you to the lovely hostess Miki, and see you again soon!

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Quiet. Hugh room. Tub and shower Great view of the park. 10 minute walk to the yubatan.

Take your shoes off at the front. They supply slippers.