La Capitana Old San Juan Building

I really liked the cleanliness of the facility. The location was perfect, walking distance to most everything. I walked everywhere with no trouble at all, even at night. The apartment was very comfortable, 2 bedrooms with a ceiling fan and quiet AC. The amenities were great, including a full kitchen, stove, oven, refrigerator, coffee maker, utensils, etc...

I can't complain about anything, but this apartment is not new. Some people may not like signs of age. You're also going to need to walk up a couple flights of stairs, so that may not be for you. The bathroom was spotless, but if you're a large person you may find the shower a bit tight fit.

-location -friendly staff -loved the room and balcony

-the air conditioner did not work

Great location right In front the ocean, it was close to so many restaurants and shops you could basically walk anywhere even the beach was just about a 25 minute walk which isn’t bad! Great value for the location. San Juan was absolutely amazing!!!

It could’ve have more towels, we only had 1 towel each for the entire stay which was 5 days. Also sad the windows were locked but I guess it was maybe just for safety reasons since you’re right next to the sidewalk. A bit rowdy at night but tolerable!

The location - it is pretty near everything; possible to walk to everything though for those with mobility issues beware it is at the top of the hill; though streets supposedly have wheelchair accessibility - the old, uneven cobble stones would be challenge for those even with walkers or canes! The kitchen was pretty well equipped but no stove...just a microwave. The space of the unit.

1. I intentionally book with hotels during my travels because I want access to certain services: ex: 24 hr reception area; this Capitana Hotel Is a part of La Terraza Hotel (not indicated when originally booking or until the day you arrive!) 2. It does not have a reception area; there are no staff members/ no employees to assist. 3. To check in or check out, you have to go to La Terraza Hotel which is 4 blocks away; very inconvenient if traveling with luggage! 4. Old San Juan also has the very narrow, cobbled streets of a colonial town; usually one way - it can be an added complication when you have to check in or out - 4 blocks away, and you have a taxi to pay for! 5. Access given to three WIFI networks that only ever worked in the bedroom and more than often did not work at all! This hotel costs too much not to provide decent Internet! The TV required network so usually not working. 6. This is a building with work in progress so there were noisy workman on weekday mornings, often the noise of the work too. 7. Housekeeping, emptying of trash, change of towels or linen, replacement of toiletries & toilet paper only every 3-4 days! 8. The reception did not answer overseas numbers! 9. Though I was assured assistance, no one came to help with suitcases when I was leaving. I had made it clear before I booked that I had an injury & would require assistance with bags! 10. Very dark & almost no circulating air. The painting done due to remodeling has dried when traditional louvered - windows were closed. Impossible or almost impossible to open the louvres. 11. Although interior supposedly remodeled with modern conveniences, not well done, facilities falling apart, breaking or falling down. 12. There is a stupid system where to use a fan, the light must also be on?! One fan didn't work. Never fixed. 13. The electric current often not strong enough to charge devices! 14. Asked for a sea view. 15.