Earl's Regent Beruwala

Good place just that the it looks a bit old

Nothing

Staff was so great and helpful. Rooms arw comfortable and its by the beach.

Nothing. Could improve hot water

Location is good

Washrooms

Staff - very nice and helpful We had stayed in the same hotel few years ago but under a different management. During that stay we liked the hotel and its services. I did search the same hotel but couldn't find. Therefore, selected this one since it was similar to the one we stayed earlier. On arrival found out it was the same hotel but management changed so did the name.

Breakfast - most of the items were made for Indian tourists. For International or local cuisine very less choices Buffet Dinner - this was the worse. I was very disappointed with the Buffet items. There were many items, but 98% were 100% Indian non-veg food items and made exactly as served in India. I talked to some of the staff during the buffet dinner and asked why provided 98% Indian food items where as there are some other nationalities as well in the hotel. Then those staff said last few days they did service International Buffet, but Indian tourists complained that they did not have Indian food therefore the management decided to serve Indian food items to cater Indian guests! In my point of view this was bad management decision!! If the hotel is cater only for Indian tourists then they should mention on their website that the food serves are Indian food, so other guests do not not reserve the hotel. I must mention that since I was very unhappy with the buffet dinner one of the staff asked me whether he can ask chef to prepare some prawns for me if I am ok with them, and I agreed. It took a very long time to prepare, still I had patient and waited for the dish. Swimming Pool - I used the pool all the 3 days during my stay, and all 3 days I complained about the guests who used the pool without having a bath. 1st day & second day Indian guests (father with young boys) jumped to the pool without having a bath. 3rd day some Chinese guests (2 adults) jumped to the pool without having a bath. Pool staff were around but none stopped them. After I informed on the 1st day then one of the staff told the young boys to have a bath before going to the pool then they took the bath. Room - 1st room they provided me was not that safe (close to the restaurant, and the balcony was half opened to next room) & convenient for me being a solo traveller. After I said they changed to a better one which was ok.