Alpenheim Charming & Spa Hotel

Very new, big and comfortable! Loved our stay here!

Nil

We liked being a little removed from the hustle and bustle of the town. We also loved the quiet! We loved the daughter of the owners of this hotel. She is a wonderful bright light!! She is helpful, caring and very informative! We LOVED breakfast!! IT was top notch! The rooms were large and comfortable! They had hiking poles for us, electric bikes, a wonderful massage! IT was a wonderful stay!

They need pillow options. I asked for another type of pillow and they only had more formed, hard pillows. Having neck issues, it's nice to have options for pillow styles (soft and squishy). No other complaints!

An absolutely incredible stay in the most beautiful location. The hotel is truly something special, with exceptional design, quality and attention to detail throughout. Every fixture, fitting and finish has been thought through so carefully. But what really made the stay was the people. Everyone was so warm, welcoming and genuine. I’ve honestly never felt so at home in a hotel before. A truly special place with an amazing team. I’ll absolutely be back. Thank you for such a memorable stay!

Nothing negative, whatsoever

The hotel does have some nice features: the staff were generally friendly, the room was clean, and the view from the hotel was lovely. Breakfast was rich and delicious, with plenty of choices — definitely one of the highlights.

However, the overall value for money was quite low. We were traveling with a child, and although the staff asked at check-in if we needed a bed prepared, this should have been arranged beforehand since we had already booked for a family. What really made the experience unpleasant was the sense of unequal treatment toward Asian guests. Our room was placed in a low corner of the hotel, and the sofa was even torn. During breakfast, we noticed that Asian guests were seated in a darker corner of the restaurant, away from the windows, while Western guests were all given bright tables near the windows. It was quite uncomfortable and disappointing to see. Overall, despite some good aspects, I wouldn’t recommend this hotel to Asian travelers — it simply doesn’t offer good value or fair treatment.