Crowne Plaza Amsterdam - South by IHG

All was great. Nice view, blackout curtains, 6th floor so wasn't noisy. Could open a window. Aircon was good. Nice space. Fridge quite small but adequate for us. The location for the city of Amsterdam was ok, a 15 min metro ride away, and a 5 min walk to the metro. The location felt like a Central Business District that's deserted on a weekend. Their own Japanese restaurant was great and I'm glad we tried it.

The promotion of not cleaning daily to save water, etc. also means you don't get any top up of teabags/milk/etc. which meant we asked for new towels everyday. The fan in the bathroom only worked sporadically, so it was usually all steamed up (we kept forgetting to mention this to staff, so our fault nothing changed), but to have a whole bathtub was wonderful (not that we used it!). The lack of air circulation in the bathroom meant it was impossible to dry towels, hence the daily change.

Friendly staff great happy hour

A little away from town center.

I liked the location of the hotel, very calm neighbourhood, close to the train station, the room is very clean!

Upon checking in around 8pm, the staff asked for my ID then proceed to book me under a different person? Told me to pay and the breakfast is free! I told him that i already paid online then he told me he was looking at a different person although he checked my Id? Then said i will need to pay for the breakfast if i need to! The room had an empty shower gel container. That’s the only 2 reasons i didn’t like the place

The location is excellent in terms of being quickly reachable from the airport by train. This is one of the main reasons why we chose the hotel. We also wanted a hotel room with a bathtub, which is becoming increasingly rare, and this one had that. The breakfast was good. Also, the room itself, was large and the bed was comfortable.

The checkin process required a careful examination of all of the passports including my spouse and child, taking longer than at the passport control at the airport. It is unclear why the hotel staff asked for all of the passports, by law, they only need the main guests ID. When we entered the room, it turns out that: the sofa bed had not been made up, with only 2 two pillows for 3 people, with towels provided for only one person. The bathtub drain was extremely slow; the shower drain was also severely blocked. Taking a very short shower resulted in water accumulating and spilling out of the shower onto the bathroom floor. The bathtub once filled, would take a half an hour or more to drain out. The bottom of the shower already showed visible signs of water damage, suggesting that this was not a new or unexpected problem. The window blind covering the nicest view from the room was broken, making it impossible to properly use or enjoy the view. The staff seemed overwhelmed and left us hanging with no resolution when we asked for a step stool for our child. Overall, this hotel was a disappointment, but the hotel manager did offer me some points in recognition of the various issues, so there is hope still.