ARQ Paleis Hotel

Cool design, great location!

The interior is nicely decorated. Really looks like a home.

The check-in process was a a bit stressing. Before arriving to the hotel, I did my online check-in. Did not receive any digital key in the morning of my check-in day. The link I was sent for the online check-in had expired so I could not be sure. I had to call the hotel to make sure my check-in was complete. They confirmed it. Then I was in the hotel at 2.50pm. I was given a physical key at 3.05 pm. While waiting I got a bit frustrated having some doubts about the process but then everything went fine. The staff was very friendly. But there is no one around in the evening hours. It was my first time in a "staffless" hotel.

Cute building friendly staff comfortable feel

Due to location on too of two restaurants and a bar unfortunately the rooms on the side especially on first floor are very noisy until midnight

Central location. Attractive building. Room very comfortable. Large lounge which was very relaxing and with (free) tea/coffee and snacks. Other than points below, this would have been an exceptional place.

Lighting in room insufficient (for reading). Breakfast alright, but the least choice of the many places I stayed in on this trip; it is a set breakfast, they claim this avoids waste, but it is the opposite if you cannot choose what to have. The big problem was the unwanted technology; everything is done through AI and an app which you have to download to your phone, including getting access on arrival, which could be a challenge for some less IT literate visitors; some aspects of the app did not work; I was overcharged and, while this was quickly rectified with an apology, it would have been easier if there was a reception rather than do through AI; it is all very impersonal; excessive number of messages before arrival and during stay. I would not stay here again despite the comfort and many appealing aspects.