Hotel Rebstock Rust

L’accueil

Le parking

Très bel établissement et à proximité d’Europe Park

Un accueil très professionnel avec toutes les informations nécessaires. Une chambre très agréable avec une bonne literie. Les bus à proximité

Clean comfortable room very close to EP

As we arrived, we met the owner to check-in. He was rude and unfriendly. But that’s not the worst, we asked twice and well in advance about parking spots. The staff assured us by email AND on the phone it would be no issue to park at the hotel. The day of our arrival, the unpleasant owner showed us where to park in the streets. Walking back to our car, we found a fine as we were not allowed to park there. When I mentioned it to the reception staff, they did not even apologise. They don’t have to make an effort to accommodate their customers as their location is gold. Their rooms are comfortable and clean. The restaurant staff is great. Shame the managing staff don’t like their job anymore. Beware if you’re coming by car.