Sam the agent was amazing. Responsive, friendly, helpful, solutions oriented, and professional. He went above and beyond to help us with arrangements when one of us was unwell. He is an absolute asset to this company. All the rooms were light airy and spacious. The windows open throughout to allow breeze during the day, or great sound proofing when closed. A balcony, a fully functional kitchen, we were very comfortable. The bed and pillows were also comfortable.

These things would have been nice to have 1. Top sheet. The weather was unseasonably warm so we removed the doona cover and used it like a sheet 2. Coffee plunger 3. Additional tea towel, to place under eating utensils after washing up.

The location was very good - only about a 10 minute walk into the city centre

We would have liked to have been given the gate code to the car park before arrival so we could have pulled in there to wait for someone to meet us to hand over the keys rather than have to wait on the street which was busy with traffic accessing the nearby businesses

Location is great Apartment with parking also great for York Apartment is a good size gas all the amenities

The bathroom was an issue, no rubber on shower screen so water goes everywhere and looked like it had been for a while as pan eroded had signs of repeated water damage which made bathroom smell damp and silverfish seen both nights due to this then the water was only freezing in last morning Bed also on the softer side

Positives: Location was very good, 10 mins from the city center & 5 mins from supermarkets. The site manager that met us was welcoming and checking in was straight forward. The flat was clean & a good size.

Negatives; The directions to the apartment were misleading as it said that the main entrance is next to Nationwide Building Society, which doesn't exist in that building. We ended up phoning the site manager. There was no where to hang coats. There was no waste bin in the bathroom. The bedroom didn't have a stool or chair to put clothes on. We only had 1 hand towel between 2 of us. (I did ask for another but nothing was done) The kitchen was poorly equipped if you want to prepare any meals. Missing items: Tin opener, Cheese grater, microwaveable containers, sieve, measuring jug, potatoes peeler, weighing scales, an oven tray and washing up bowl. There were only 2 mugs as well. The microwave was rusty inside.