Matsumoto Hotel Kagetsu

We had an absolutely wonderful stay at Hotel Kagetsu in Matsumoto. From the moment we arrived, the staff made us feel welcome with their warm, friendly, and attentive service. The room exceeded our expectations. It was spotless, incredibly spacious, and thoughtfully designed with a unique split-level layout that made it feel even larger. Having two sinks was a great convenience, and the amenities provided were excellent. Everything was clean, comfortable, and well maintained, making it easy to relax after a day of exploring. The location is fantastic—you really can't go wrong staying here. It's convenient to Matsumoto Castle, restaurants, shops, and everything you need while still offering a peaceful atmosphere. What truly made our stay exceptional was the outstanding customer service. The staff went above and beyond to help us arrange luggage forwarding to our next hotel, even though we requested it on very short notice. Despite the language barrier, they were incredibly patient, resourceful, and determined to make everything work. Their kindness and willingness to help made a lasting impression on us, and we were so grateful for all of their efforts. We would highly recommend Hotel Kagetsu to anyone visiting Matsumoto. It offers beautiful accommodations, an excellent location, less than 10 minute walk to Matsumoto Castle, and some of the best hospitality we've experienced in Japan. We would gladly stay here again!

Hotel is a 5 to 10 minute walk to Matsumoto Castle and a 15 minute walk to Matsumoto train station. My partner and I stayed here for 5 nights. This is a large western style hotel that receives many tour groups. 1-2 buses were hogging the entrance 4 of the 5 nights. Other than that, it never felt crowded. The women's barh was good, and it appears to ration entry with a card. I never had to wait, bathing 9-10pm. Breakfast was buffet and offerws some western breakfast options. A point off for claiming to have laundry facility but restricting hours to 9am to 8pm- it was usless to us. Staff exceptional, providing us with useful map of the northern alps and quickly dealing with noisy neighbors. We used this hotel as our base for exploring the alps and Takayama. The drivers were longer than ideal but very scenic.

Great location, within walking distance to the castle and train station (because of luggage, we took a cab to the hotel). We stayed in a Japanese-style room which was spacious and comfortable for three of us. The staff was very nice and the breakfast solid. I would highly recommend this property.

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