Hanoi Vacanza Premier Hotel

Lovely stay! The staff were accommodating and very helpful! They upgraded our room free of charge! The room was very clean, the beds were comfortable! We were allowed to leave our luggage after checkout while waiting for our train! Highly recommend and would return!

It does not matter what the thread of your bedsheets are or how bespoke the bathroom countertops are. If you don’t have hotel staff that are five-star, none of that will matter. Vacanza has superior staff and supported every element of our stay there from tours to rides from the airport to our next destination. They even arranged transportation back to Hanoi from Halong Bay to another hotel. You can’t get that type of thoughtfulness at hotels in Europe or the United States, but I got it at the Vacanza in Hanoi. The grand master of the experience was Tim who was the concierge at the front desk. I am a pretty organized guy that researches where I am going, but no one can anticipate every detail. Tim was the guy that filled in the gaps of my planning and wasn’t condescending or impolite. Absolutely helpful and wanted to make sure there were no hiccups with our experience from Ninh Bihn to the local sites. Just outstanding support.

Quite place to stay, although it is in the middle of the busy Old Quarter, very accessible to everything from restaurants to shopping centers. Staff are very helpful although we had a small misunderstanding when we booked our private car that picks us up and dropped off from Hanoi to Sapa and back. Hope this will be sorted out carefully, to avoid miscommunication. Towels are quite old and I think it is due for replacement. It doesn’t smell nice too.

The hotel was really clean, from the lobby, room, bedsheets, and towels - all fresh and clean! The location was also very near to local restaurants, coffeeshops, and stores. The breakfast was really good coz you get to order pancakes, or pho aside from the buffet breakfast. And we really appreciate how accommodating and generous. The staffs are especially the guy with glasses (didn’t get his name) but he offered welcome drinks, suggested restaurants to eat, and even provided towels so we can freshen up before going to the airport (since we already checked out from our room). Overall it was a wonderful experience!