Hotel Rancho Cerro Azul

Stunning lodge and surrounding gardens. We stayed one night whilst traveling around for our Honeymoon and this hotel really made our stay special (flowers on the bed and a bottle of bubbly). We loved our stay and enjoyed walking around the grounds (lots of hummingbirds and wildlife). We enjoyed the restaurant also.

Nothing- it was all great

The accommodation & grounds. Lovely little bar with friendly staff.

Nothing to dislike.

The location was great, close to town and shops. The onsite bar was nice and the bartender, Kenneth, was even better. The grounds were a manicured paradise. Close access to the river behind the property although there was some construction on the path leading down to the river.

The room was more rustic than portrayed in the pictures online. In bungalow 5, there were many issues. The slat wood walls had gaps in them from warping allowing light(and bugs) to enter the room. The A/C crapped out on us making lots of racket for two nights then finally crapping out the third day. They were able to have it repaired while we were out on excursions so that’s a plus. No closet, no hangers, or no hooks in the room to hang clothes so you’re living out of your suitcase. Lots of repairs needed: shower door handle loose and full of calcium, bath sink very loose, trash cupboard broken, lighting very dim in bathroom, no place to put suitcases other than floor, ceiling fan cannot be on without the light also being on so no fan while sleeping, string of lightbulb string around the spa outside had only 6 of 20 that worked.

The location was close to most excursions and restaurants. The location of room 10 however and well as the cottages behind us is literally feet away from a busy road…. All night and ours of traffic. Not at all relaxing or peaceful dispute the nice grounds. Also the lighting was horrible. Beyond dark. We asked if there were extra lamps or bedside lights we could use. Kitchen you could barely see at night. Front desk said they’d see if the could find any and we never had anyone follow up Also when we asked for another room further from road they said they were full Water was almost never even warm. All of us had freezing cold showers. Cool would be fine but not cold.

See above