Cocana Resort Gili Trawangan

Tout était parfait

Everything. It was excellent in every way

Nothing. It was really great.

We loved almost everything! The buggy drivers especially, Teguh and another guy who wore glasses, they were exceptionally friendly and made us feel so welcomed and comfortable. Even the receptionist wasn’t as friendly as the buggy drivers hahah. The room was squeaky clean, AC was working well, even toilet that had potential to be dirty as it is partially outdoors was spotless clean. No foul smell at all and the wood floor at shower area was clean with no mould. We called for room service and we ordered room service, all came at an appropriate timing.

The F&B unfortunately was lacking in many ways. We paid for romantic dinner by the beach. The decoration and friendliness was nice but thats about it. I understood that it was a 5 course meal, but boy did each dish took its own time coming out. We spend >1hour and only received 3 dishes. To add to that, main course came out wrong. I’ve specifically requested my meat doneness to be medium well, but it came out medium raw at best. We couldn’t wait anymore as we had things planned for the day, so we told them to send the rest to our room. And end up didnt even eat any of them as there was no heat up service. During our second day breakfast, our table was not properly set yet, we thought we’d be given our amenities after but nope. There was no salt and pepper, no lap napkin. And our orders came out so late again. We ordered 2 watermelon juice before we started eating, our drinks came out only when we were done eating. Very disappointing

L’emplacement Hôtel neuf Personnel sympathique (hors réception)

J’ai trouvé que le service était assez limité pour un resort de ce standing. Nous avons fait appel au service de pressing et avons payé 75 € pour 4 chemises, 2 T-shirts et quelques caleçons, ce qui nous a semblé vraiment excessif. Je vous conseille donc de bien vérifier les tarifs avant de confier vos affaires au pressing, car la réponse qui nous a été donnée lorsque nous avons fait part de notre étonnement était simplement : « Il fallait regarder les prix avant de nous donner vos affaires. » Dommage, car nous nous attendions à un niveau de service davantage à la hauteur du standing du resort.