Boutique b&b Raphaëlles

A wonderfully comfortable stay. The bed and linens were beautiful and the room was very clean and quiet. A wonderful retreat from the summer heat and all amenities were easy to use and functioned well. Walking distance to cafes and tourist attractions.

Quality of the hotel is very good. Rustic rooms in a quiet and central location. We stayed in camelia room and shower doesn't have much ventilation therefore we can see damp and doesn't smell pleasant. We have been charged with 50 euros in the check in for my 5 year old son eventhough he slept in same bed with us and expedia guest policy clearly indicates child is allowed to stay in the room with you.

Such a beautiful property, we loved the modern but cosy design. Exceptionally clean and finished to a high standard. The room we stayed in was spacious and we found it very comfortable with everything we needed. I liked that once checked in, we had a code to access the front door and our room so we could come and go as we pleased, much like in a hotel. Husband and wife team at the property were friendly, helpful and not intrusive. We were given a mobile number to call if we needed anything. We had a mini tour of our room on arrival to show us how the lighting, heating, and air con worked. Rooms have a chargeable mini bar with drinks and snacks and and pricing was clear in the room. There was a coffee machine in the room also. We stayed for two nights and had a wonderful time exploring the city, it’s a beautiful place and we’d love to go back again in the spring. Everything just a few minutes walk away and so many lovely shops and great places to eat. We parked in one of the city’s multistory car parks, Zilverpand, only a 5 minute walk away and it cost us around 30 euros for two nights which we thought was reasonable. Would definitely book to stay here again, it was perfect to us!

Really lovely b&b with tasteful decor. The issue we found was with the service. It’s the first time I’ve stayed somewhere and felt like an inconvenience. On arrival we rang the doorbell a couple of times, no answer. When we then rang the mobile number offered on the sign, we got a lecture about “taking it easy” because they hadn’t had chance to get to the door (we rang the doorbell twice with a gap of 5-10 minutes) It made our check in super frosty and felt like a lecture as opposed to someone who was delighted to have us. On leaving, point black refused to let us leave our luggage there, didn’t say thank you for our custom, again it felt like the woman was happy to get rid of us. It’s just a shame because the b&b is gorgeous, I just don’t think some people understand / should work in hospitality if they don’t want to be hospitable.