Dear Hotel Madrid

Excellent location, extremely crowded and €40 per night parking is two blocks away, so better plan your travel, roof top bar offers incredible views and the staff is very attentive, service was good, rooms are clean. Overall 5 stars if I ignore the hotel’s response to an incident where the elevator broke down and no staff was able to help us out, technicians were delayed and unable to help at that time, mind you it was only 23:30 and we had to call a rescue team ourselves (luckily a local was with us when the emergency happened) otherwise we would’ve been stuck still because our phone service isn’t local, therefore we can’t make that type of calls. We got offered a breakfast or a bottle of cava (which we accepted) for the incident.

Amazing hotel and staff. Simply beautiful. Gorgeous view from room. Spectacular rooftop pool and bar. Staff are incredibly welcoming and helpful. 10 out of 10.

The staff were so friendly & helpful, excellent location right on Plaza de Espana, Metro Line 3, so easy to get anywhere, and the rooftop pool and bar were what drew me - they didn’t disappoint - not least as I was there for a major heat wave. I’ll stay again when I come back next year for sure.

We had such a lovely stay here and would definitely recommend booking a room with a balcony — the sunset views are wonderful. Instead of spending our evenings in rooftop bars as we usually do in Madrid, we ended up enjoying several romantic evenings right on our own balcony, watching the city change colour. It was such a treat. The rooftop pool is quite small, but it’s perfect for relaxing your muscles after a long day exploring the city. The generous opening hours from 7am to 7pm make it especially easy to enjoy. I’d also definitely recommend booking breakfast. It’s served on the top floor, with a beautiful terrace and amazing views over Madrid — a lovely way to start the day. The whole team with April, Renzo and the others, were incredibly caring, warm and welcoming. We really felt looked after throughout our stay. I also loved that the hotel provides refillable filtered water rather than constantly giving guests plastic bottles. It’s such a useful and sustainable measure, I wish more hotels would adopt. As the team knew it was my birthday, they even surprised me with a thoughtful note and a little treat in the room. Such a sweet and personal gesture. All in all, a wonderful stay with beautiful views, genuinely warm service and some lovely little details that made it feel special.