Serviced Apartments – Kirchbühl@home

We enjoyed many aspects of our stay, but our first room had a very strong urine odor. Most likely a pet from a previous stay had urinated on the carpet. When we brought this to the attention of the staff, the housekeeping manager came to inspect the room but said she could not detect the smell. The hotel did respond by arranging for the carpet to be cleaned and shampooed, so we stayed in the room that night. Unfortunately, around 4:00 a.m., both of us woke up because the urine odor had become very noticeable again. The next morning, we reported the issue once more, and the hotel promptly upgraded us to a different apartment. The new accommodation was excellent, and from that point on, we thoroughly enjoyed our stay. The hotel is clean, well maintained, and in a convenient location. The breakfast offered an excellent variety of choices, the views were beautiful, and the staff was friendly and helpful throughout our stay. My only suggestion would be to improve the pet policy. I support allowing guests to travel with their pets, but it may be beneficial to designate specific pet-friendly rooms, require additional protective measures to prevent accidents on carpeting, or consider replacing carpets with hard flooring in pet-friendly accommodations. These changes would help prevent unpleasant odors for future guests while still maintaining a welcoming environment for pet owners. Despite the initial issue, we appreciated the way the hotel resolved issue and we’ll recommend it.

Highlight was the views, ability to cook , breakfast and kind staff members. My family (includes a 4yr old) spent 4 days at this place. This was during the heat wave in June. I mention as there is no fan or air conditioning. Issue for some but we managed fine. The reason I took away a star was cause of the bed - it was horrible and we were traveling for 14days, so trust me I don’t say this lightly. The mattress was so uncomfortable , each night after hike 16-18k steps (with a stroller & a kiddo) I would dread going to bed. Then morning would come I would forget all about it cause of the views , the breakfast and the staff - cause they were amazing. SUPERB CLEANING, appreciate that. The valley is infected with flys , nothing you can do about it . Every night I had to shoo 30-50 fly’s. I know it’s nature and all but our four year old had a melt down every night , so in that heat wave at night we had to keep the windows closed so it made sleep even worse for me. And I know kids need to rough it out but still… The bedroom was kinda tiny too, the living room space is separate . The only long mirror to check your outfits sits in the bedroom behind a door. Such a horrid location, I wanted to look cute even in my athleisure but that mirror location was a battle . Kitchen was well stocked. The bathroom had a junky towel holder that kept falling from the weight of the towel - seemed useless just put a bar. We used the laundry facilities. It worked fine.

Amazing view. Good Location

Excellent view and calm circumstances. I can take pictures on milky way at night with clear sky. Good location to access First cable car station by foot. The only inconvenience is no microwave in the kitchen. Except that everything was great.