Hyatt Grand Central New York

Nice

Nothing

I loved the location. Very convenient.

Bathroom. It was a little too old and rugged. Bathtub had no stopper and I could see some life inside which scared the bejesus out of me. Toilet seat looked like it's seen one too many days for the price and status of the place. Room Phone was not working. Upon arrival no assistance with my bags, had to haul them in and out of my room by myself and they were not lightweight. And i was a bit under the weather. Dropped a tear at some point. The hotel I checked out of assisted me all the way. But i wanted to experience Hyatt NYC. I Still had to pay for storage after check out since my flight was at night. At least the courtesy for bags should be attached to room for those who have late flights.

Good location

Too crowded

We checked in and staff were very helpfuly!

We had a suite and adjacent room, suite was lovely but room was very worn, furniture in need of repair and updating desperately