New Orleans Marriott

Well located. Very nice. Enjoyed the stay.

Nothing

I was facing the city, nice view. I was in a suite, big and spacious with 2 bathrooms clean and neat.

There was a day, they didn’t come cleaned my room. I requested to clean before I went out, I was told the lady was coming. When I came back in the evening, the room was not clean, I have to request for clean towels to be sent to my room. I had an issue with an employee, an Asian guy that works at night. He was really rude and profiling me as a black person. I stayed in a suite, where there are two rooms with two entrances, 3103 & 3105. I went to the Asian receptionist that night, I forgot his name and explained to him only one of the keys worked and the other room did not worked. He asked for ID, I said I left it in the room but I have a picture on my phone. He refused to fix my card, he didn’t even want to check in the computer to verify my name. He said no ID, I can’t help you and I needed to get to my room. I was like, why don’t you activate the key, send someone with me so I can get the ID, and give me the card once they verified me. He was like no , he profiled me and gave me so much hard time and didn’t activated and the room was under my name. That was one of my worst experience, while I stay at Mariott every time I come to Nola.

Everything was nice!

Everything was great! My favorite place to stay but I can’t understand why I haven’t been receiving my points this is my 3rd time staying here

The room and location were good

I was considerably overcharged and I am still trying to work that out - unacceptable fro such a large chain.