La Posada De Santa Fe, a Tribute Portfolio Resort & Spa

Breakfast service is especially poor. Mismanaged, slow, poorly trained, and substandard for a very high price.

The valet service is especially difficult and time consuming. Because there are two parking lots, and no communications between staff who leave to get a car and staff who remain near the lobby, it takes a very long time for cars to be brought up. When we checked out, we asked at the front desk for help with our baggage. Fifteen minutes later, a staff member brought us a folding luggage holder for our room. We explained we needed a rolling luggage cart. That never came, so we went to the valet area, rolled a cart to our room and managed our six pieces of luggage ourselves. One very fine feature was that the cleaning staff thoroughly clean your room and replace the sheets and towels while you are out, every day.

Good location, but not great. For the price it should have been right at the square but it was about 10 minutes walk from there.

We had no hot water our first morning. Had to delay the start of our day while we waited for the repair to be made. We were compensated for this with one day of free breakfast from a limited menu and two drink vouchers. The resort bumped up our total cost at checkout by increasing the resort fee from what we booked it at. Taxes and fees amounted to almost $100 over the base room rate.

I liked the warmth and seclusion it gave has a hotel.

Wish they had more electrical outlets in every room. Especially where multiple guests are in a room..

The staff was very, very good, especially the head housekeeper, Cesia, who made an awkward situation tenable. First off, they assigned us a suite in an upstairs room despite my mobility issues. When they offered another downstairs suite, it was awful-smelly and the floors warped. Again, not very good for disabilities. The manager did help us, but it was Cesia, who personally found us a plain room that worked with my disability, but we had wanted a suite.

The rooms and the limited options. Also, for a disabled person, the parking was definitely a problem.