The room was beautiful, it was incredibly thoughtfully set out and a calming place to be. The room was larger than expected. The onsite onsen was a delightful way to start and finish the day as well. The staff were all very friendly, would absolutely stay here again. The location was an easy walking distance from the town and the public onsen. They provide you with clothing for the onsen, baskets and towels. Truly special place

Service impeccable, le personnel est vraiment aux petits soins pour ses clients. Nous avons testé le petit-déjeuner qui était plutôt copieux. L'emplacement est parfait pour aller tester les différents onsens qui parsèment la ville. Je recommande.

La barrière de la langue nous a empêché de bien comprendre si les bains de l'hôtel était payant seulement si on voulait les privatiser à une heure précise ou si c'était tout le temps. Du coup, nous n'avons pas osé les utiliser. Après nous étions là surtout pour les bains publics donc bon... On aurait aussi apprécié que les futons ne soient pas rangés pendant que nous prenions le petit-déjeuner. Il n'était que 8h et on aurait bien aimé se rallonger un peu après manger.

We like every bit of the stay. Asuka, the staff who has been very attentive and nice to us has made our stay extra pleasant. She throughly explained everything to us, from how to navigate kinosaki to all the food being served to us for the kaiseki set we ordered. She communicated well with us with English, and we are pleased and happy that the other staff who finds out we aren’t Japanese spoke English with us as well. We do like that Sensui offered 2 private bath that require no reservations, just walk in if you need to when it’s available and we enjoyed a good bath there before bed and after strolling kinosaki town. Unlimited coffee and tea are available at the lounge too. There’s also free sake tasting from 6-10pm. We are given a pass to all attractions in kinosaki, a basket, yukatas, towels, socks and sandals so we are able to visit all the public bath houses in kinosaki.

Nothing

The breakfast was simple and reasonable. The ryokan location is near the onsen town and convenient to reach.

It will be much better and convenient If there is bath room in the room. There is no lift available, So for old people or people with leg problem will have difficulties to climb the staircase to 3rd floor. Some staffs are unable to communicate in simple English to international tourist. It makes the situation very difficult and stress for the tourist.