voco Katowice by IHG

The hotel was extremely well kept, very clean, modern and stylish. The location was perfect for attending a multiday event at the Spodek arena allowing us to nip back to the room if needed. The beds were super comfy and rooms were very spacious.

Nothing to complain about

All, bed are awesome

Nothing

Hôtel confortable, bien situé au centre ville. Excellent petit déjeuner.

Pas de possibilité d'avoir la chambre coté cour (la rue devant hôtel étant très bruyante - mais il est vrai que j'ai réservé au dernier moment)..

Beautiful, modern hotel with a great central location. The room itself was well designed and clean, and the facilities were genuinely nice.

I booked a Standard Room, listed with 'one large double bed' under both Beds and General Info, with photos showing exactly that. No 'bed type cannot be guaranteed' notice, no twin option mentioned anywhere. It read as a specification, not a preference. What I got was a twin room, and I slept on a single bed. Not a king, not a queen — a single. Full sizes down from what I booked. Nobody mentioned it at check-in; I discovered it upstairs. When I went back down, I was told it was an upgrade. It wasn't — the room may be a few square metres larger, but floor space is not what I sleep on. In the same spirit, this review is an upgrade too: a 10/10 would have been two words, and instead you're getting a lower rating with far more square metres of text. I had seen the twin room type when booking and deliberately chose the double. Had no double been available, I'd have booked a different hotel — the listing removed the choice I thought I was making. I returned to the desk a second time and offered every alternative: any room with a double bed, even a smaller or lower category; joining the beds; a mattress topper. All refused — fully occupied, beds can't be joined, no topper, no manager on site. Only breakfast was offered, which didn't fit my schedule. I slept on a single bed for five nights. I raised it with Booking.com, who contacted the property and told me they couldn't reach an agreement with the hotel. Booking.com credited me 695.45 PLN out of their own pocket — the property itself offered nothing. For a hotel this nice, that was the most disappointing part.