Verdant Hill Hotel Kuala Lumpur

Breakfast is nice, location great, swimming pool nice, staff super nice

I didn't like so much the smell in the room

The location is close to the bustling area, which is great.

The soundproofing is very poor, and the noise from the cleaning staff in the morning disturbs my sleep.

Helpful service Good location, close to attractions Wide selection for breakfast Clean room

Personnel were very helpful.

Senior management attitude, they seemed to be more interested in following their SOP (as they put it) rather than helping guests in need. It was also disappointing to see the lovely staff being so terrified of the management action every time we asked for anything. They refused to give us an extra pillow or towel. Even the water bottles were counted, it felt like we are in a quarantine hotel, rather than a so called 4 star hotel. Overall, it was a strange place, nice building, lovely staff but with such a rigid management attitude. We also found a price list for things like the kettle, iron, ironing board and many other things, makes you wonder what sort of people stay at this place. The hotel was also hopeless in responding to any of our questions or requests leading to our booking. Looks like nobody monitors any email sent to them from booking.com. I don't think we will be back there in a hurry.